Nearly two-thirds of consumers surveyed see AI’s potential to increase the quality and speed of customer service Genesys, a global cloud leader in AI-Powered Experience
New go-to-market relationship to help organizations realize enhanced business value through advanced AI capabilities, seamless adoption and continuous optimization Genesys, a global cloud leader in
AI-Powered Experience Orchestration leader and leading business communications provider collaborate to help large enterprises accelerate customer experience innovation Genesys, a global cloud leader in AI-Powered
Genesys is continually evolving its platform to empower customer experience (CX) marketers with the tools they need to create personalized, efficient, and impactful customer experiences.
Announces acquisition of Houseware, a leader in warehouse-native product analytics LaunchDarkly, the leading platform for feature management, announced the private preview of Warehouse Native Experimentation,
Genesys, a global cloud leader in AI-Powered Experience Orchestration, reported strong results for the first half of its fiscal year 2025 (Feb. 1 – July
New native Work Automation and Task Routing capabilities for Genesys Cloud unite the front and back office through intelligent routing, reporting and process automation to
Genesys unveiled its Experience Index methodology: the first people-centric approach based on listening and understanding what really motivates stakeholders to help organisations improve any experience
Genesys, a global cloud leader in AI-Powered Experience Orchestration, released its 2022 Sustainability Report covering the company’s fiscal year 2023 (February 1, 2022–January 31, 2023),
UK’s largest auto insurer moves to AI-powered Genesys Cloud for its all-in-one capabilities to deliver personalised digital customer and employee engagement Genesys announced that Admiral
Using large language models, Genesys Cloud helps employees improve quality, speed and accuracy to drive stronger post-customer engagement outcomes Genesys announced expanded generative AI capabilities
Leading organisations turn customer experiences into competitive advantage through the power of Experience Orchestration Ahead of Xperience 2023 (June 19-21), the customer experience (CX) event of
Poor customer experiences are threatening brand loyalty, with nearly one-third (31%) of consumers opting to take their business elsewhere after a dissatisfactory interaction last year.
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