NiCE’s multi-lingual Gen AI-powered omni-channel capabilities along with customer journey orchestration make it a suitable option for multiple verticals in the region NiCE announced that
NiCE has appointed Arun Chandra as its new Chief Operating Officer, a move that signals the company’s intent to strengthen and scale its global operations
NiCE has been distinguished as a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report, marking the eleventh consecutive
NiCE has announced a significant expansion of its strategic alliance with Salesforce, aimed at weaving AI-powered orchestration and intelligent automation more deeply into customer service
NiCE has announced a multi-year renewal and expansion of its long-standing partnership with RingCentral, Inc., a leading provider in AI-driven business communications. This extension focuses
Acquisition combines NiCE’s purpose-built CX AI platform, CXone Mpower, with the enterprise leader in conversational and agentic AI, enabling organizations to accelerate AI adoption in
Staysure is enhancing customer journeys with NiCE’s AI platform to meet rising digital-first expectations and set new standards for service excellence in travel insurance across
The UK connectivity provider is embracing cutting-edge technology to transform business with NiCE’s AI-powered platform NiCE announced that TalkTalk, one of the UK’s largest connectivity
AI-powered transcription and searching unlocks hidden insights from every call, to improve productivity, emergency response and staff retention NiCE announced the launch of NiCE Inform AI,
Expanded collaboration brings together CXone Mpower, Amazon Q index, Amazon SageMaker, and Amazon Bedrock to accelerate intelligent automation across every role and workflow in the
In the campaign, Bell is recognized as the “Nicest Person in the World,” helping to create AI-powered experiences that are smart, secure and genuinely human
Unlike one-dimensional AI agents, Mpower Agents are uniquely built to work across the entire enterprise – front, middle and back office – to automate complete
H&R Block is now well-positioned to scale rapidly during the annual U.S. tax season surge, empowering thousands of agents to deliver seamless support to millions
NiCE and Snowflake will deliver open, flexible and seamless access to customer interaction data, unlocking actionable insights and accelerating enterprise-wide innovation NiCE announced a strategic
Actimize’s powerful AI capabilities contribute to a reduction in false positives by as much as 85 percent while detecting up to four times more true misconduct
During the event in London attendees will hear how leading broadband provider TalkTalk is leveraging CXone Mpower to drive impactful business outcomes NICE is excited
Collaboration brings together cloud and AI expertise to simplify and speed up enterprise automation through joint go-to-market initiatives, co-innovation and deeper technology integrations NICE announced
Interactions 2025 unveils CX AI innovations as well as showcases how businesses are leveraging CXone Mpower to generate instant ROI on AI investment NICE announced Interactions
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