Descope, 8×8 Partner to Enhance Security, Efficiency

8×8, Inc. the industry’s most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, announced a partnership with Descope. As the exclusive Asia Pacific partner for Descope, 8×8^® will seamlessly integrate Descope’s drag-and-drop customer identity and access management (CIAM) platform with 8×8’s CPaaS APIs. This integration enables organizations to easily create and customize complete user journeys through Descope’s intuitive visual workflows.

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Partner to integrate Descope’s CIAM platform with 8×8’s CPaaS APIs and boost security & efficiency in customer experience

The combination of 8×8 and Descope capabilities provide organizations with a complete solution capable of delivering consistent, secure, and frictionless authentication processes, ensuring seamless customer experiences. Through the addition of Descope’s integrated no code/low code visual workflows solution, 8×8 will enable organizations to customize user journeys and build personalized onboarding experiences, as well as to easily deploy modern login processes like social logins, passkeys, one-time passwords (OTPs), and magic links, all superior options to traditional password-based logins both in terms of security and user experience.

“8×8’s commitment to customer experience and customer excellence is one of the key reasons we wanted to partner with them,” said Rishi Bhargava, Co-founder and Chief Revenue Officer at Descope. “For us, this is a strategic move that allows us to combine authentication and authorization with customer engagement, providing businesses with seamless and secure experiences. We are excited to work together with 8×8 in APAC, where businesses are ready to take customer experience to the next level.”

Organizations deploying Descope have reduced the number of support tickets related to authentication issues by 50% and cut down considerable costs (30-40x) by not needing to build in-house authentication systems.

​​“Secure authentication and authorization have to always be at the top of a company’s list of priorities, but it doesn’t have to come at the expense of positive customer experiences,” said Stephen Hamill, General Manager, CPaaS at 8×8, Inc. “Our partnership with Descope provides organizations with a secure, frictionless, highly usable experience that enhances efficiency and supports business growth, unlocking the potential of every interaction. Additionally, Descope’s capabilities complement and enhance our AI-driven communication solutions, enabling smarter, more seamless engagements across the customer journey.”

8×8 CPaaS APIs power essential business functions like authentication and fraud prevention, marketing and communications, customer support, and operations. With omnichannel messaging—including SMS, messaging apps, voice, and video interaction—it serves as a key enabler of business communications and customer experience in an ever-evolving digital transformation. It is a core component of the 8×8 Platform for CX, which seamlessly unites contact center, unified communications, and CPaaS APIs to help organizations connect customers and teams globally, empowering CX leaders with AI-powered performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

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Source – Businesswire