Recognition from industry analysts continues to play a critical role in shaping how enterprises evaluate partners for customer experience transformation across the MarTech ecosystem. In this context, ResultsCX has been named an Innovator in Avasant CX Center Business Process Transformation RadarView Assessment 2025 to 2026, marking the second consecutive year the company has received this designation.
ResultsCX provides customer experience management services to leading global organizations, including Fortune 100 and FTSE 250 companies. According to Avasant, the recognition reflects ResultsCX momentum in expanding its global footprint, deepening domain expertise, and helping enterprises modernize customer operations through technology enabled solutions.
At the center of ResultsCX strategy is a model that blends human expertise with modern digital tools. The company platforms are designed to equip agents with real time guidance, structured training, and clearly defined workflows, while analytics and automation surface insights into customer behavior and service patterns. This approach enables organizations to build insight led operations that drive consistent and measurable improvements across customer engagement and operational performance.
“At ResultsCX, we apply technology with intent, pairing digital innovation with deep domain expertise to help clients enhance customer engagement in measurable ways,” said Rajesh Subramaniam, CEO of ResultsCX. “The challenge businesses face today isn’t access to advanced technology, but the ability to harness it effectively. The recognition from Avasant validates our human at the helm approach to CX transformation which is designed to enable scale while delivering real business impact in a fast evolving environment.”
Avasant assessment highlights ResultsCX continued expansion across industries through targeted acquisitions in recent years. These include Aucera in healthcare, Huntswood in banking, financial services, and utilities, Zevas in B2B sales and fintech, and 60K Bulgaria to strengthen nearshore delivery capabilities. Together, these additions have broadened ResultsCX sector depth and operational reach across key global markets.
The report also points to the company investments in specialized Centers of Excellence focused on workforce management, process optimization, digital solutions, and IT infrastructure. These centers are designed to support scalable and tailored CX programs as client requirements grow more complex.
Innovation remains a central theme in ResultsCX strategy. The company has expanded its SupportPredict ecosystem, enhanced AI enabled training and performance tools, and grown its global talent solutions center using AI supported recruitment. These initiatives are intended to help clients accelerate deployment, improve efficiency, and strengthen service resilience over the long term.
“The CX landscape is reshaping as enterprises embed generative AI, automation, and real time analytics to manage rising volumes and more complex, emotionally nuanced needs,” said Aditya Jain, Research Leader at Avasant. He added that ResultsCX ability to integrate AI assisted agent tools, real time conversational analytics, and omnichannel delivery across high volume environments positions the company strongly as enterprises move toward outcome linked CX models.
As organizations increasingly prioritize insight led and AI assisted customer engagement, ResultsCX recognition as an Innovator underscores its role in helping enterprises transform CX operations with practical, scalable, and measurable impact.
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