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New AI-powered innovations make it quick and simple to analyze customer feedback across all channels, specific locations, and take targeted action to improve experiences, reduce churn, and improve lifetime value New innovations available now from Qualtrics, the leader and creator…
Edge Audiences delivers AI-powered synthetic panels that reduce survey costs by up to 70% and shorten collection times from weeks to minutes Edge Instant Insights powered by Qualtrics and partners including NPS Prism® by Bain & Company give researchers immediate…
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Using AI to simplify integrating SaaS tools and platform technology into Xvantage, Ingram Micro is driving faster decision-making and revenues, while enabling more secure modern workflows Ingram Micro, a business-to-business (B2B) platform company for the global technology ecosystem, is simplifying…
Partnership offers SquareWork’s clients access to DATABASICS’ time tracking, expense reporting, spend management, and PTO-Leave solutions. DATABASICS, a leading provider of expense reporting, spend management, time tracking, and PTO-leave management solutions, and SquareWorks Consulting, a financial automation software and ERP implementation…
Research finds that the highest performing teams are shipping updates 3x faster than those in the bottom quartile CircleCI, a leading continuous integration and continuous delivery (CI/CD) platform, published its sixth annual State of Software Delivery report. Based on the…
Box, Inc., the leading Intelligent Content Management (ICM) provider, and DataBank, a process automation and data solutions provider, announced a strategic partnership that combines their best-in-class offerings to transform the way organizations manage their content. This collaboration will leverage their…
Organizations Turn to Personalized Customer Engagement Options, Driving Increased Interactions for 8×8 CPaaS APIs Across Messaging, Voice, and Video Channels 8×8, Inc., the industry’s most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, announced that…
At Adobe Summit the flagship digital experience conference Publicis Groupe and Adobe announced an expansion of their global strategic partnership. Adobe Firefly generative AI will be integrated across Publicis’ capabilities through CoreAI, its AI-powered intelligent system that unifies and activates…
New integration allows Adobe customers to use Invoca’s AI to capture unstructured first-party conversational data, build holistic consumer profiles, and deliver a personalized omnichannel customer journey. Invoca, the leader in revenue execution platforms, unveiled its Adobe Experience Platform (AEP) integration—a breakthrough…
SER Group, a leading provider of Intelligent Content Automation solutions with its highly rated Doxis platform, announced the acquisition of AI company Klippa, a high-growth innovator in the rapidly evolving Intelligent Document Processing (IDP) market. Marketing Technology Insights: Genesys Consumers…
Combination of Flashtalking with Innovid Unleashes New Era of Independence, Intelligence, & Innovation Mediaocean, the foundational partner for omnichannel advertising, announced that Innovid is the official name for its global ad tech business, following the merger with Flashtalking. Additionally, the company…
GoEnhanceAI, a leading AI video generation platform, has launched its fourth-generation video-to-video technology, marking a major leap forward in AI-powered video creation. The upgrade introduces over 30 unique video styles, allowing users to transform advertisements, short films, movies, music videos, TV…
New Custom Metrics, Analytics, and Reporting Solutions Designed to Give Businesses Faster Actionable Insights to Deliver an AI-elevated Customer Experience Five9, provider of the Intelligent CX Platform, announced Spotlight for Five9 AI Insights, a new offering designed to help companies…
Agreement extends Pipe17’s connectivity network to BigCommerce and Feedonomics customers to reach critical fulfillment endpoints BigCommerce, a leading provider of open, composable commerce solutions for B2C and B2B brands, retailers, manufacturers and distributors announced a transformational partnership with Pipe17, a…
The new hybrid CX platform transforms customer engagement, delivering next-level support and personalization for an enhanced customer experience Mitel, a global leader in business communications, announced the upcoming general availability of its AI-powered customer experience (CX) management platform, Mitel CX.…
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