Gupshup, the world’s leading Conversational Experience Cloud is witnessing solid demand for its Conversational AI solutions in India and International markets. And to fuel this growth the company undertook accelerated hiring in FY24, growing its workforce by 20% to 1400…
Genesys, a global cloud leader in AI-powered experience orchestration, today released its Fiscal Year 2024 Sustainability Report (February 1, 2023–January 31, 2024). The report underscores the company’s commitment to driving a more sustainable future and highlights significant progress toward its…
Transforming Content Production in Life Sciences EVERSANA, a leading independent commercial services provider of the life science industry, introduced “TEDAVI” – the pharmaceutical and life science industry’s future for content creation. It is built to streamline content production and personalization…
According to the annual “Cost of a Data Breach Report 2024” released by IBM, the global average cost of a data breach was around $4.88 Million in 2024. The rise in disruption caused due to data breaches has started creating…
Zendesk GPT-4o is here. Generative AI has drastically transformed contact center operations in the last 18 months. Most contact center software vendors now offer GenAI capabilities to provide high-quality personalized customer experiences and services. Zendesk, a leading customer support software…
Contrary to what we assume, AI adoption among enterprises is sluggish compared to small-sized businesses. In the latest report on sales and marketing, CRM Pipedrive’s data suggests small businesses are ahead of enterprise organizations in AI adoption. This challenges the…
MessageGears, a leading data activation and engagement platform for enterprise brands, announced a native integration with Snowflake Cortex AI, Snowflake’s fully managed large language model (LLM) and vector search service. The integration will enable enterprise brands to more quickly and…
Gupshup, the world’s leading Conversation Cloud has announced India’s very first Conversational Buyer App on the ONDC network, at their flagship event Conversations 2024 in Delhi. It enables buyers to use a WhatsApp-based conversational UI to discover, browse, and buy products from…
Genesys, a global cloud leader in AI-powered experience orchestration, and Lighthouse Works, a business processing outsource organisation (BPO), are partnering to help increase global career opportunities for individuals who are blind or visually impaired (B/VI). Together, the companies are delivering an…
Genesys, a global cloud leader in AI-powered experience orchestration, announced the release of a new research report, “Generational dynamics and the experience economy.” The report delves into the intricate dynamics of four distinct generations — Generation Z, millennials, Generation X and…
Integral Ad Science, a listed company on Nasdaq, has strengthened its Brand Safety and Suitability Measurement product for YouTube. The company is working to deepen direct integrations of performance data from Performance Max and Demand Gen campaigns across Google Ads.…
Nielsen, a leader in audience measurement and analytics, has teamed up with LiveRamp, a global data collaboration platform, to enhance Big Data + Panel audience planning and measurement capabilities within Nielsen ONE. This integration streamlines the connection of first- and…
IAS (Integral Ad Science), a global leader in media measurement, has announced a partnership with Reddit, Inc. to bring AI-powered ad measurement and enhanced transparency to advertisers on Reddit. With IAS’s Total Media Quality (TMQ) product suite, brands can now…
Integral Ad Science, a leading global media measurement and optimization platform, has unveiled the industry’s first deepfake measurement solution. This innovative offering, currently in Beta testing, helps advertisers verify the safety and appropriateness of their digital media investments by using…
Integral Ad Science, a global leader in media measurement and optimization, is expanding its reporting and insights capabilities to include Amazon DSP media buys. Through a server-to-server (S2S) integration, IAS now offers comprehensive measurement for campaigns targeting Amazon custom audiences…
At Xperience 2024, Genesys, a global cloud leader in AI-powered experience orchestration, announced the availability of native journey management capabilities for the Genesys Cloud™ platform that seamlessly works alongside Genesys Cloud AI helping organisations ensure every customer interaction is continuously optimised. With Genesys…
At Xperience 2024, Genesys, a global cloud leader in AI-powered experience orchestration, announced new AI capabilities to transform every customer and employee experience. With Agent Copilot, Virtual Agent, Empathy Detection and Modern Agent Workspace for the Genesys Cloud™ platform, Genesys is empowering organisations…
At ServiceNow’s annual customer and partner event, Knowledge 2024, ServiceNow the AI platform for business transformation, and Genesys®, a global leader in AI-powered experience orchestration, announced a strategic partnership to elevate customer and employee experiences. The two companies plan to…
