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8×8 extends Operator Connect coverage to 50 countries 8×8, Inc., the industry’s most integrated Platform provider for CX that combines Contact Center, Unified Communication, and
62% of Brits say companies should be penalized for slow responses British consumers have lost patience with long hold times — and they want companies
AMC Technology has expanded its DaVinci Toolkit to support Teams Phone extensibility within Dynamics 365 Contact Center, enabling unified, AI-driven contact center experiences. AMC Technology,
Share repurchases reflect disciplined capital allocation and commitment in aligning employee equity compensation with shareholder interests 8×8, Inc., the industry’s most integrated Platform provider for
OnviSource, a leader in intelligent transformation and AI-powered contact center solutions, announces the launch of EngageHub™, its latest innovation in interactive agent engagement technology. Purpose-built
Partnership provides tailored Zendesk solutions, innovative migration tools, verticalized offerings, and full-stack implementation support for faster client value TTEC Holdings, Inc., a leading global CX
AI-powered analysis of 60 million phone conversations reveals phone lead conversion rates of 37% across industries Invoca, the leader in AI-powered revenue execution platforms, announced the
All Covered, a subsidiary of Konica Minolta and a national managed IT services provider, announced a strategic partnership with Clerk Chat, a leading two-way conversational
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll
With NiCE’s AI-driven platform, SECU also streamlined operations, enhanced collaboration and achieved breakthrough efficiency NiCE announced that State Employees’ Credit Union (SECU), one of the
TCN, a leading global provider of cloud-based contact center solutions, announced the enhancement of its Business Intelligence (BI) features, seamlessly integrating advanced analytics and reporting directly
Now part of the SoldBy8 level of 8×8’s Technology Partner Ecosystem, Creovai brings real‑time agent guidance and conversational intelligence that translate directly into faster agent
The 8×8 Platform for CX drives business success and enhanced experiences by making the most of every customer touchpoint 8×8, Inc., the industry’s most integrated
Fresh Analysis Highlights Integration, AI-Readiness and Security as Shared Public Sector Challenges, with Significant Disparities in Adoption and Readiness Across Verticals The UK public sector
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced an expanded partnership with Aramex, a global leader in logistics and transportation. Aramex
Industry commitment reflects growing demand for integrated communications solutions; 8×8 to share exclusive insights at May conference. 8×8, Inc., the industry’s most integrated Platform for
TCN, a cloud-based call center technology provider, announces further advances to Workforce Optimization offerings. TCN, a leading provider of cloud-based contact center solutions, announced the
Latest Enhancements to the 8×8 Platform for CX Empower Organizations to Elevate Customer Experiences, Streamline Operations, and Harness AI to Drive Productivity 8×8, Inc., the
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