Talkdesk, Inc. has deepened its integration with Epic via the Epic Workshop program, linking its Advanced Dialer directly to Epic’s workqueues and Cheers outreach campaigns
IntelePeer, a leading provider of conversational AI platforms, has announced that its SmartAnalytics solution is now available in the Microsoft Azure Marketplace, an online store
Sinch AB (publ) has been recognized as a top performer in the 2025 Gartner® Critical Capabilities for Communications Platform as a Service (CPaaS) report, securing
New innovations across the 8×8 Platform for CX help businesses respond in real time, personalize service at scale, and deliver measurable impact – without added
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll
Let us say you are shopping for a new car online. Instead of viewing 2D images, you put on your VR headset, and now you
Knack Systems, recognized for its expertise in digital transformation and specialization in SAP Customer Experience (SAP CX), has announced a strategic partnership with Contentful, a
Xperience 2025 brings together leaders from top brands like Tiffany & Co., Virgin Atlantic, Fanatics and Nationwide Insurance to share insights, guidance and proven strategies
Gorgias’ AI Agent can now instantly resolve WISMO (“Where Is My Order?”) and WISMR (“Where Is My Return?”) inquiries by accessing real-time AfterShip tracking and
Talkdesk, Inc. announced that Johns Hopkins Health System has selected the Talkdesk Healthcare Experience Cloud™ to modernize its contact center operations as part of a broader technology
Servion Global Solutions, a leading customer experience (CX) and contact center solutions provider, announced the launch of JourneyWorCX™ , a next-generation CX execution framework built
Upland Software, Inc., a leader in AI-powered knowledge and content management software, has announced that Upland RightAnswers is now available in AWS Marketplace, a digital catalog with
Hello Sugar, a tech-forward beauty franchise renowned for its innovative salon services, has partnered with PolyAI, a leading enterprise conversational AI provider, to revolutionize customer
Collaboration Solidifies Sendbird and AWS’s Commitment to Deliver Scalable, AI-Powered Customer Experiences Launches its First AI Agent Solution in New AWS Marketplace Category Sendbird Inc.,
SugarCRM, a leading provider of intelligence-driven sales automation tools, has earned a spot on the Constellation ShortList™ for Midmarket CRM Suites for the third quarter
eGrowcery, a top provider of white-label unified commerce platforms for the retail food sector, has entered into a strategic partnership with Birdzi, an AI-driven customer
NiCE has announced a significant expansion of its strategic alliance with Salesforce, aimed at weaving AI-powered orchestration and intelligent automation more deeply into customer service
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll
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