NiCE has been distinguished as a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report, marking the eleventh consecutive
Keepit, the world’s only independent, cloud-native provider specializing in data protection, backup, and recovery for SaaS applications, has forged a strategic go-to-market partnership with Ingram
New agentic Copilot and Virtual Agent capabilities with native A2A and MCP interoperability help enterprises accelerate readiness for large-scale, responsible AI orchestration that fuels operating
Alibaba International launched its AI solution for optimizing global e-commerce operations: Alibaba International Framework (hereinafter “Framework”). Developed by Alibaba International’s AI Business team in 2024
RingCentral, Inc., a global leader in AI-powered business communications, has been chosen as the official cloud-based business communications partner for the Chicago Cubs. This collaboration
Gorgias’ AI Agent can now instantly resolve WISMO (“Where Is My Order?”) and WISMR (“Where Is My Return?”) inquiries by accessing real-time AfterShip tracking and
Transcosmos has introduced its new conversational voicebot, trans-AI VoiceBot, in South Korea, marking a significant advancement in AI-powered customer service solutions. This voicebot combines cutting-edge
Collaboration Solidifies Sendbird and AWS’s Commitment to Deliver Scalable, AI-Powered Customer Experiences Launches its First AI Agent Solution in New AWS Marketplace Category Sendbird Inc.,
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll
SugarCRM, a leading provider of intelligence-driven sales automation tools, has earned a spot on the Constellation ShortList™ for Midmarket CRM Suites for the third quarter
NiCE has announced a significant expansion of its strategic alliance with Salesforce, aimed at weaving AI-powered orchestration and intelligent automation more deeply into customer service
Vocodia Holdings Corp., a leading developer of advanced AI-driven voice solutions, has demonstrated its ability to outperform traditional sales teams by helping men’s wellness brand
Growth as a Service Unites With iQor’s Global Scale and Voice-of-the-Customer Intelligence to Deliver Full-Lifecycle Customer Experience iQor CXBPO™, a global leader in customer experience
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll
Luxury Retailer Elevates Customer Service Experience with Patented NLX Technology that Combines Voice, Chat and Visuals using Amazon Bedrock and Amazon Connect NLX, the AI
Kustomer, a leading AI-powered customer service platform, has secured $30 million in a Series B funding round led by Norwest, with continued backing from Battery
Sprinklr, a leading unified customer experience management platform, has announced the appointment of Bit Rambusch as Head of Global Services and Support. Reporting directly to
Cognigy, a global leader in AI-first customer service automation, has unveiled its new Mastery Program, an advanced certification initiative designed to meet the rising demand
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