Voiso, a leader in AI-driven contact center solutions, is raising the bar in customer service by introducing its Premium Support services designed to deliver unmatched, proactive support and ensure clients exceed their customers’ expectations. Georgino Mansour, Program Manager at Voiso, discusses…
Hannah to power up team with focus on product mix Adaptive streaming technology company SeenThis has appointed experienced adtech professional Hannah O’Neill as VP Sales, EMEA. Meanwhile, former UK GM Nick Titmus has moved to a new role as VP…
AuthID Inc. a leading provider of biometric identity verification and authentication solutions, today announced their integration with Zendesk, a leading customer experience company that helps businesses connect with customers across multiple channels. This integration brings authID’s best-in-class Proof and Verified products to…
8×8, Inc., the industry’s most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, announced the company’s CX transformation continues to drive adoption of its AI-powered 8×8 Platform for CX. Sales of new products in FY25…
Reality Defender, an award-winning deepfake detection platform, and TaskUs, a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, announced a partnership to bring advanced deepfake detection capabilities to TaskUs content moderation and contact…
Georgian, a growth-stage B2B investor helping companies scale faster via its AI Lab, announced the findings of its inaugural AI, Applied benchmarking report. In partnership with research firm NewtonX, the report surveyed over 600 executives of growth-stage B2B software companies uncovering…
C1, a global technology solution provider focused on elevating connected human experiences, published a comprehensive report titled The Era of AI-Powered Connected Human Experience is Underway. The report details how organizations across multiple industries are rapidly integrating generative AI to improve…
Docusign hosted its inaugural Docusign Discover event, unveiling Docusign for Developers, a powerful suite of tools and resources designed for developers, partners, and entrepreneurs to revolutionize agreement management. This launch makes it possible for businesses to integrate, extend, and scale solutions on…
Amid rapid changes in consumer behavior and advertising technologies, Techint Labs releases two new reports to help marketers unlock actionable insights and stay ahead in a competitive landscape: its inaugural Biannual Research Report and a new white paper: “Programmatic Advertising: Current State, Challenges,…
Anvara has launched an advertising marketplace for marketers to buy and measure premium real world ad spaces. It’s like Airbnb for cool ads: you can buy a Yankee Stadium sponsorship, Coachella brand activation, or even take over college campus coffee…
Boomi, the intelligent integration and automation leader, announced that Australian precious metals and jewellery company Pallion Group has bolstered resilience and customer experience (CX) across its brands, and laid a foundation for generative AI using the Boomi Enterprise Platform as the baseline…
Iterable, the AI-powered customer communication platform, has unveiled exceptional performance data from brands leveraging its platform to deliver personalized mobile-first experiences, including a 337% surge in customer conversation rates and a 4x growth in orders. Industry leaders like gorjana, Flipster, Sandboxx, and Thirty Madison are…
Centerfield, a premier technology service for digital customer acquisition, announced the acquisition of Brainjolt, a social commerce platform that curates and promotes products to its engaged audiences on Meta, Snap and TikTok. Marketing Tech Insights: Mediaocean to Acquire Innovid Centerfield’s digital brands…
Mediaocean, a foundational partner for omnichannel advertising, and Innovid (NYSE:CTV), an independent software platform for the creation, delivery, measurement, and optimization of advertising, announced they have entered into a definitive agreement in which Mediaocean will acquire Innovid. As part of the deal,…
Acxiom, the global leader in customer intelligence and marketing enablement, has released its highly anticipated annual customer experience (CX) trends report, “A Human-Centric Approach to Customer Experience.” Marketing Tech Insights: LG Ad Study: CTV Powers Beauty Brands’ Growth “These insights lay…
LG Ad Solutions, a leader in CTV and cross-screen advertising, unveiled findings from its latest research, “Beauty & The Screen,” spotlighting the transformative role Connected TV (CTV) plays in the beauty and grooming industries. Marketing Tech Insights: Gen Z Wants Brands…
Sixty percent of Gen Z craves the speed and convenience of AI-powered customer service, but still prefer human interaction for complex issues, according to a new survey conducted by Five9 provider of the Intelligent CX Platform. This paradox highlights the…
Zultys, a leading provider of omnichannel Unified Communications with an Integrated Contact Center, has announced their 18.2 software release, along with a new ZAC version, an updated iOS and Android app, the introduction of ZAC for Teams, and so much…