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Real-time, codeless automation with shared memory, native privacy controls and proven ROI, now live in 1,000+ environments Wildix, a global Unified Communications as a Service (UCaaS) provider, announced the launch of the industry’s first fully embedded agentic AI layer for…
Steerco, the AI platform purpose-built for Customer Success and Account Management teams, announced the public launch of its newest product: an agentic AI assistant that automates QBRs, account reviews, and success plans — so CSMs can finally stop working like…
New Cisco Research Reveals Overwhelming Demand for Agentic AI to Transform the Way Technology Vendors Deliver Customer Experience Cisco announced the findings of its latest global research report, “The Race to an Agentic Future: How Agentic AI Will Transform Customer…
Pigment, an AI-powered business planning and performance management company, announced a partnership with Google Cloud to accelerate the adoption of AI-led planning across global enterprises. Pigment’s modern planning platform allows business teams from customers that include Unilever, Snowflake, and DPD…
Company Strengthens AI-driven Voice and Contact Center Capabilities Through Expanded AWS Partnership Zendesk, a pioneer in Agentic AI-powered customer service, announced the completion of its acquisition of Local Measure, a leading CCaaS (Contact Center as a Service) and advanced voice…
Introduction: When AI is Given a Place at the Marketing Table Ever get the feeling that your marketing technology is more intelligent than your team’s group chat? Welcome to the era of Agentic AI. Such tools do more than automate—they…
TaskUs, Inc., a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, announced strategic partnerships with Decagon and Regal. Together with these two elite agentic AI platform companies, TaskUs will aim to further…
Dialpad continues its leadership as the only contact center platform that can coach agents in real time with native Ai Dialpad, Inc., the leading Ai-powered communications intelligence platform, announced its strategic vision for agentic Ai, alongside significant platform enhancements that…
With agentic AI solutions, large marketing teams can streamline operations and unlock smarter decision-making at scale NinjaCat, the AI-enabled data and analytics platform made for marketing, announced a strategic partnership with Anthrologic, a leader in deploying AI agents to streamline…
Parloa, an innovator in Agentic AI for customer experience, announced it has secured $120 million in Series C funding, bringing the company’s valuation to $1 billion. Durable Capital Partners, Altimeter Capital, and General Catalyst are leading this round with participation…
New supervisor and research agents within CallMiner AI Assist support deep data investigation, complex task completion, education and content creation CallMiner, the leading provider of AI-powered conversation intelligence to improve customer experience (CX), announced significant advancements to CallMiner AI Assist,…
Optimizely enhances its AI offering with specialized agents and agentic workflows, making ‘infinite scale’ a reality for marketing and digital teams Optimizely, the leading digital experience platform (DXP) provider, introduced the next evolution of Optimizely Opal. With the launch of an…
Conquering sales automation with autonomous lead discovery, dynamic outreach, multichannel engagement, and a seamless, self-serve model. Jeeva AI proudly announces its evolution from stealth mode with the unveiling of its agentic AI platform. This major platform makeover introduces a state-of-the-art…
Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, introduced Talkdesk Utilities Experience Cloud™, an intelligent CX platform that empowers utility providers to deliver fast omnichannel service effortlessly. Using advanced…
ManageMy, the platform purpose-built to simplify insurance through superior digital experiences, and Solvrays, an innovator in AI-driven automation for insurance operations, are uniting to help insurance carriers drive efficiency and enhance customer engagement. Together, the companies will combine their strengths—agentic…
Global tech company powers new digital fan experiences for America’s Formula 1 team Global cloud communications platform Infobip has signed a multi-year partnership with the MoneyGram Haas F1 Team, helping the Team to create deeper connections with fans worldwide. Infobip’s technology will…
At Elevate Community Conference 2025, LogicMonitor Shares Recent Innovations in Agentic AIOps, Celebrates New Partnerships, and Highlights Industry Accolades that Cement Its Leadership in AI-Powered Observability LogicMonitor, the leading SaaS-based platform for AI-powered data center transformation, shared from its annual…
Using agentic AI with a dedicated AI for CX platform or in-house solution cut average resolution costs by more than 20%, Forethought 2025 AI in CX Benchmark Report found Agentic AI is more effective at resolving customer service issues and…
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