Breakthrough AI Teammates solution transforms how sales teams leverage strategic partnerships WorkSpan, the industry leader in sales partnerships, marketplace and ecosystem automation, announced the launch of WorkSpan AI, a revolutionary product that eliminates the “partner complexity tax” by augmenting the…
Zendesk also announces the Employee Service Suite, an intelligent solution that transforms employee service Zendesk, a pioneer in Agentic AI-powered service, announced at its annual Relate conference the launch of the Zendesk Resolution Platform, aimed at redefining customer experience. This…
AI-Powered Platform Amplifies Real Customer Voices, Helping Brands Turn Feedback Into Strategic Decisions Hark, the leader in video and audio-driven customer feedback, announced the launch of Hark Insights, an AI-powered platform that transforms raw feedback into clear, actionable customer stories. By…
Deevid.ai, an emerging leader in AI-powered creative tools, is proud to announce the official launch of its cutting-edge AI Video Generator — a revolutionary platform that allows users to generate high-quality videos from simple text prompts, images, or existing footage with just…
Revolutionizing Product Recommendations with AI-Powered Precision Searchspring, a division of Athos Commerce and a leading provider of ecommerce search, merchandising, and personalization, has launched powerful new enhancements to its Personalization suite. Designed to help merchants deliver more precise, intuitive, and high-converting…
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll cover the latest trends and news in marketing technology, including AI in marketing, customer experience, marketing clouds,…
New features showcase how AI can transform CX by accelerating the speed to insights and action on unstructured data like digital behavior and conversational intelligence and help enterprise organizations and their employees drive more value Medallia, Inc., the global leader…
Launch Completes 12-Month AI Transformation for Jellyfish, Reflected in Bold New ‘Move Faster, Smarter, Together’ Rebrand Agentic Solution for In-Housing Automates Media Research, Evaluation, Content Strategy and Activation, Delivering Cost Reduction & Performance Improvement Jellyfish, the leading global digital marketing…
Brands Can Now Reach Customers Online and In-Store with One Campaign Across the Instacart Ads Ecosystem CPG Brands of All Sizes Including Diana’s Bananas, Kettle & Fire, Talking Rain Beverage Company, and Mondelēz’s OREO, RITZ, HALLS and Sour Patch Kids…
Zight now integrates with Zendesk, allowing support teams to embed screen recordings, GIFs, and annotated screenshots directly into tickets for faster, clearer responses. The new Request Video feature lets customers share screen-recorded issues, helping teams diagnose and resolve problems more…
DeerRun has announced a comprehensive upgrade to its global customer service system to further enhance user experience. The brand has established 24/7 customer service centers in locations such as the Philippines, ensuring more efficient and professional technical support. Additionally, DeerRun is expanding…
Christy, a Three-Time SaaS CMO With Proven Track Record Across B2B and B2C Joins Executive Leadership Team Siteimprove, the leading AI-powered SaaS-platform for delivering digital content experiences that are compliant and accessible, announced the appointment of Christy Marble as Chief Marketing…
Investment Reinforces Crstl’s Mission to Modernize Retail EDI, Supply Chain Compliance, and Omnichannel Expansion Crstl, the platform transforming retail EDI and B2B commerce, announced an investment led by Mosaic General Partnership and Cohen Circle Fintech Ventures with participation from Shopify…
Industry Experts will Share Insights and Key Findings during a Webinar on April 29 or 30 Avaya, a leader in enterprise CX, released findings from new research it commissioned about how AI is reshaping customer experience in the contact center…
StructuredWeb, the leading AI-powered enterprise channel marketing automation and communications platform, announced the appointment of Julian Ward as Chief Customer Officer (CCO). In this role, Ward will lead customer success, professional services, customer support, and partner engagement strategies to further…
Otter.ai, the leading AI meeting productivity platform, announced it has surpassed $100 million in annual recurring revenue (ARR). Building on this momentum and accelerated growth, Otter is unveiling a groundbreaking evolution in AI-powered collaboration, launching a first-of-its-kind suite of voice…
New research report reveals SEGs are missing 67.5 phishing emails per 100 mailboxes monthly IRONSCALES, the AI-powered email security leader protecting over 15,000 global customers from advanced phishing attacks, announced the release of a first-of-its-kind research report quantifying the real-world…
EngageLab Taking Marketing Automation to the Next Level EngageLab, already a leader in customer engagement, has upgraded its Marketing Automation (MA) functions with AI-powered capabilities, further empowering businesses to achieve exceptional results. Revolutionizing Marketing with Key Features Omnichannel Marketing Automation: Seamlessly connect…
