Shown at GITEX Global in Dubai, Avaya’s ‘Virtual Operations Manager’ concept highlights the art of the possible, demonstrating how human and artificial intelligence collaboration can fundamentally alter the way customer experience is managed at the contact center level. GITEX GLOBAL…
Zayo to integrate RingCentral’s RingEX and RingCX solutions as part of its new Zayo UC+ offering Zayo, a leading communications infrastructure provider, and RingCentral, Inc., a leading global provider of trusted AI communications for businesses of all sizes, announced a strategic…
Twilio, the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, released its State of Nonprofit Digital Engagement Report from Twilio.org, which highlights the impact of new technology on engagement in the nonprofit sector, including public sector, healthcare and…