Versium customers can now access Resulticks’ Marketing Star in the REACH platform to consolidate audience engagement cycle The Marketing Star Essentials plan is now included
Report shows that achieving mastery over data, leveraging AI, and structuring a global data office closes the gap between customer centricity and profitability Virtusa Corporation,
Teradata Corporation announced that Michael Hutchinson, Chief Customer Officer, has been appointed to Chief Operating Officer. In this role, Hutchinson will be responsible for Teradata’s global
Trio Merge to Accelerate Shared Vision for a Single Software Platform to Manage All Types of In-person Customer Interactions, from Appointments to Queuing to Events
Businesses need more than AI hype—they need real, measurable outcomes. ABBYY is answering this demand with the launch of its 2025 ABBYY AI Summit Series,
Revolutionary Reltio Lightspeed™ Data Delivery Network Powers Enterprises with Real-time Data, Unparalleled Speed, and Always-On Reliability Company also Introduces Powerful New Features to Reltio Data
98% of retailers plan full AI deployment by 2027, while consumers emphasize the need for greater transparency of AI use Everseen, the leader in vision
Accenture is launching new capabilities, accelerators and training to help organizations build and scale generative AI solutions and agents that enhance the impact of the
New Five9 AI Agents Version Designed for Google Cloud Unveiled to Deliver the Power of AI Self-Service for an Elevated Customer Experience Five9, provider of
8×8, Inc., the industry’s most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, announced the 8×8 Aftersale Assist solution enabling
Mitel, a global leader in business communications, announced the findings of a new survey conducted by analyst research firm Techaisle, which uncovered organizations’ communication trends
XM Cloud empowers marketers to meet customer and business demands with digital experiences that grow traffic, boost engagement, and drive conversions Sitecore, a global leader in
Company Launches “Glia Difference” Initiative to Spotlight Solutions Purpose-Built for High-Trust Customer Interactions in the AI Era Glia, the leader in customer interaction technology for high-trust
Infinidat, a leading provider of enterprise storage solutions, announced that ELTEX, Inc., a pioneer in the e-commerce industry in Japan, has modernized its storage infrastructure
Advances in AI customer service are transforming the way businesses deliver support, creating smoother and more personalized customer experiences. Simply Contact, an award-winning outsourcing leader,
New leadership team and integrated solutions aim to simplify eCommerce growth for businesses worldwide AppHub, a leading provider of eCommerce solutions, announced its rebranding to
New research from AfterShip and Ipsos reveals that trust and security are significant factors influencing how consumers shop online, especially on social commerce platforms like
Airship Journeys AI incorporates Google Cloud’s Vertex AI platform to accelerate marketers’ time-to-value, auto-generating journeys, cross-channel messages and no-code web and app experiences Mobile-first customer
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