Agreement Expands RCS Coverage Across the U.S., Enabling Businesses to Launch RCS for Business to Verizon Subscribers Sinch, which is pioneering the way the world
AliExpress, an international online retail marketplace, is celebrating its 15th anniversary with a renewed commitment to affordability, innovation, and customer satisfaction. Since its launch in
Kaloustian brings more than 25 years of proven enterprise growth to Hyland, where he’ll lead the company focus on driving customer success, services, support and renewals
Enhancements include integration of information captured in meetings into CRM records and a new mobile app that summarizes face-to-face conversations AudioCodes, a leading provider of unified
RingCentral, Inc., a global leader in AI-powered trusted business communications, kicked off its showcase at Enterprise Connect 2025 in Orlando, highlighting AI momentum and innovation
Cloud Peritus, a premier 5-star rated Salesforce consulting firm, is thrilled to announce the appointment of Siva Ramesh as the company’s new Chief Executive Officer (CEO). A seasoned
The new hybrid CX platform transforms customer engagement, delivering next-level support and personalization for an enhanced customer experience Mitel, a global leader in business communications,
Joulica, a leading provider of real-time customer journey analytics, announced a new partnership with Zoom Communications, Inc. This partnership will enhance the capabilities of Zoom
transcosmos hereby announces that the company has developed “trans-AI Answer,” a solution that AI agents automatically respond to customer inquiries on social media and via e-mails
evaluagent, an AI-powered platform for quality management, CX, and Voice of the Customer insights, has launched xMetrics, a powerful suite of predictive Voice of the
QuestionPro, a global leader in online survey and research services, and MarketCulture, a leading provider of employee and customer engagement tools and analytics, announced a strategic
In a strategic partnership, Apollo Group TV is making premium streaming more accessible by introducing credit card payments for the first time. Previously limited to Bitcoin transactions, this major
Record breaking year for NICE’s CX automation and augmentation: 6 billion AI-augmented interactions and 2 trillion AI-analyzed words per month in 2024 NICE revealed a
OSM Worldwide, a nationwide eCommerce and direct-to-consumer (DTC) parcel expeditor, had a strong 2024 despite challenges in the eCommerce shipping and logistics landscape. The company’s
With a proven track record in helping ServiceNow platform teams accelerate time-to-value, xtype is recognized with high-level partnership status within the ServiceNow ecosystem. xtype, the
Advances in AI customer service are transforming the way businesses deliver support, creating smoother and more personalized customer experiences. Simply Contact, an award-winning outsourcing leader,
Accomplished AI, analytics, and data-science visionary will create new cross-functional team to drive customer satisfaction and growth QuestionPro, a global leader in online survey and
One Of The First Platforms To Integrate, Vida’s AI Phone Agents Now Deliver Emotionally Expressive, Multilingual Conversations, Setting A New Benchmark In Customer Experience Vida,
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