AI-Driven Innovation for Customer Service Professionals Mitel, a global leader in business communications, announced the global availability of Mitel Interaction Recording (MIR) Insights AI, which provides organizations with deeper business analytics by fully automating the analysis and categorization of recorded…
Docupace Unveils Major Platform Upgrade Docupace, the trailblazer in back-office automation software for wealth management enterprises, proudly announces the launch of its next-generation user interface (UI) and user experience (UX) initiative – a leap forward designed to turbocharge productivity, fuel…
Oracle announced new AI-powered capabilities within Oracle Fusion Cloud Service and Oracle Fusion Cloud Field Service that help service teams increase productivity, better understand customer issues, and serve their customers more effectively. The latest updates improve customer satisfaction by automatically identifying customer issues, recommending actions,…
at its sold-out annual ENGAGE customer conference, Smartsheet the enterprise work management platform, unveiled the most comprehensive transformation of its offerings to date, debuting a new user experience and a range of first-of-a-kind features to empower organizations to operate at peak,…
Syncro, a leading B2B SaaS company serving the managed service provider (MSP) and IT markets, announced the results of its recent independently conducted benchmark survey, capturing insights from over 200 MSPs with 3 to 100 employees. The findings reveal an…
Colossus Media LLC (“Colossus SSP”), a subsidiary of the only Black-owned publicly traded advertising technology company, Direct Digital Holdings (DDH), announced it has partnered with Confiant, a leader in cybersecurity for digital advertising, to combat criminal activity online and malicious advertising. This collaboration…
Dunelm, the UK homewares retailer, announced a significant enhancement to its online shopping experience through a new collaboration with Google Cloud. As part of the two companies’ work together, Dunelm has implemented a new, generative AI-driven product discovery solution on…
Adobe announced new Adobe Express innovations to empower the world’s largest enterprises to accelerate and scale on-brand content creation while collaborating more seamlessly and productively across teams, agencies and partners. Marketing Tech Insights: Matricia Solutions Brings Digital Innovation to Eastern Europe…
Criteo the commerce media company, announced a partnership with Belk Inc., a privately-owned U.S. department store based in Charlotte, N.C., to launch its retail media arm, the Belk Media Network. The partnership offers national brands across the apparel, accessories, beauty and home…
Quick Custom Intelligence (QCI), a leading provider of data activation solutions for the gaming and hospitality industries, announced a reactivation of its partnership with Context Networks to explore new opportunities for casinos to generate revenue through the global digital marketplace. By integrating…
Syno International, a global leader in data solutions and consumer insights, announced a strategic partnership with Comcast Advertising, an international leader in media, technology and advertising, to transform TV measurement across the advertising industry. Syno’s robust data collection and analytics platform…
As referral traffic from search engines and social networks plummets and paid acquisition costs soar, brands must prioritise direct customer relationships to deepen engagement, drive repeat conversion and grow loyalty — factors that ultimately contribute to increased customer lifetime value…
Colossyan, the leading AI video platform for workplace learning, has released its Instant Avatar feature, a powerful new tool that allows users to create lifelike digital representations of themselves in seconds, using less than a minute of video footage. Marketing…
Instacart , the leading grocery technology company in North America, announced the launch of three new Caper Cart capabilities – gamified quests, location-based coupons, and aisle-aware advertising formats. These new offerings build on the AI-powered smart cart’s capabilities to make grocery shopping more…
Kipu Health, a leading provider of technology solutions for behavioral health, announced today its strategic collaboration with Amazon Web Services (AWS) to bring a suite of innovative artificial intelligence (AI) solutions to the industry. The first offering within the AI…
Mural, the leading visual work platform enabling rapid transformation, is excited to announce its ongoing commitment to advancing artificial intelligence capabilities within its platform, aimed at better serving and supporting customers. Recently, Mural became the only company in the visual…
Fetch, America’s Rewards App, today announced its first-ever retail media network (RMN) partnership with Albertsons Media Collective, the retail media arm of Albertsons Companies, Inc., one of the largest food and drug retailers in the United States. This integration extends the…
Unanet, the leading provider of project-based enterprise resource planning (ERP) and customer relationship management (CRM) for the government contracting (GovCon) industry, announced that Stratos Solutions Inc. (SSI) has selected Unanet ERP GovCon to empower its team with an integrated financial and accounting solution to…