NICE recognized as a Leader for CXone Mpower, receiving the highest scores in 17 criteria and top ranked in the Strategy category NICE announced that NICE has been recognized as a Leader in Contact Center as a Service by Forrester…
New alliance allows Deloitte Digital and NICE to elevate customer service automation through predictive and personalized interactions NICE and Deloitte Digital announced an alliance developed to transform customer service by offering end-to-end AI and service automation. This collaboration is geared…
NICE announced that it was named the Overall Best of Enterprise Connect and recognized for Best Innovation in Customer Experience at Enterprise Connect 2025, a leading conference and exhibition for enterprise communications and customer experience. Both accolades were awarded for…
New solution orchestrates and automates customer service workflows with agentic AI to reduce cost and accelerate resolution across front-office care and back-office operations NICE announced the launch of CXone Mpower Orchestrator, the only solution that delivers true end-to-end automation for customer…
With NICE, Certified Languages International will streamline operations, elevate global interpretation services, and deliver tailored, automated customer service across industries NICE announced that Certified Languages International, a full-service language company specializing in on-demand interpreting and document translation services supporting 230…
Record breaking year for NICE’s CX automation and augmentation: 6 billion AI-augmented interactions and 2 trillion AI-analyzed words per month in 2024 NICE revealed a surge in the number of customer service interactions leveraging AI and automation. In 2024 alone,…
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll cover the latest trends and news in marketing technology, including AI in marketing, customer experience, marketing clouds,…
Revolutionary CXone Mpower SmartSpeak delivers seamless, real-time multilingual communication for global sales and support NICE announced the launch of CXone Mpower SmartSpeak, an innovative AI-powered solution designed to break down language barriers and enable effortless global communication for businesses. Designed…
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll cover the latest trends and news in marketing technology, including AI in marketing, customer experience, marketing clouds,…
CXone Mpower revolutionizes AI for customer service on a unified hyper platform, enabling enterprises to design, build and operate automation for workflows, agents and knowledge at scale and precision NICE launched the next generation of CXone Mpower. CXone Mpower adds…
