Marketing operations teams are under pressure from every direction. Campaign complexity is rising. Channel fragmentation continues. Customer expectations grow more personalized by the quarter. In
As enterprises accelerate the use of artificial intelligence to support employees at scale, internal service has become a critical focus area within the MarTech and
Zendesk has announced a major expansion of its relationship with Amazon Web Services through a new Strategic Collaboration Agreement designed to accelerate AI powered contact
This partnership combines Horatio’s human-first outsourcing model with Zendesk’s leading CX platform to deliver scalable, high-quality support across channels Horatio, the modern customer experience company
Zendesk, the global leader in AI-powered service, has been named a Leader in the 2025 Gartner Magic Quadrant for CRM Customer Engagement Center. Zendesk believes
Partnership provides tailored Zendesk solutions, innovative migration tools, verticalized offerings, and full-stack implementation support for faster client value TTEC Holdings, Inc., a leading global CX
Introduction: Ready for the Next Big Thing in CX? Picture yourself walking into your go-to store, and the employees already have your go-tos on
Company Strengthens AI-driven Voice and Contact Center Capabilities Through Expanded AWS Partnership Zendesk, a pioneer in Agentic AI-powered customer service, announced the completion of its
Partnership Accelerates Access to Modern ITAM and Employee Service Solutions Across SMBs and Enterprises Oomnitza, the leader in Modern IT Asset Management (ITAM), announced an
New integration between automated endpoint management and service management leaders delivers a centralized platform for IT teams to monitor and manage their assets and devices
Zendesk also announces the Employee Service Suite, an intelligent solution that transforms employee service Zendesk, a pioneer in Agentic AI-powered service, announced at its annual
Zight now integrates with Zendesk, allowing support teams to embed screen recordings, GIFs, and annotated screenshots directly into tickets for faster, clearer responses. The new
Being the most extensive customer support solution, Zendesk is serving businesses with authentic interactions with human customers. Adopting human-centric AI will surely put immense value
TransPerfect, the world’s largest provider of language and AI solutions for global business, announced its new TransPerfect for Zendesk Support App for translation within Zendesk’s Agent
Zendesk, a global leader in AI-powered service, announced that it has signed a definitive agreement to acquire Local Measure, a leading provider of CCaaS and
Zendesk has a history of delivering standout events, and this year’s CX Trends event promises to be one of the most exciting and highly anticipated
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll
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