Wavelo Earns TM Forum Customer Experience Management Conformance Certification

Wavelo a global leader in event-driven software solutions for telecom—announced that its Wavelo Solution Suite has achieved the TM Forum Customer Experience Management (CEM) Conformance Certification.

Wavelo firmly believes the future of telecom lies in event-driven architecture, and this esteemed certification validates the company’s alignment with industry best practices. It also affirms Wavelo’s expertise in enabling real-time operations, delivering transformative customer experiences, and unlocking new revenue opportunities through modern solutions designed for seamless system integration.

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“Core to our mission of simplifying telecom for operators is an event-driven approach to streamlining interoperability with legacy systems,” said Justin Reilly, CEO of Wavelo. “This certification reinforces our position as the industry leader for event-driven systems within the Open Digital Architecture (ODA) Canvas. We are delighted to continue partnering with the TM Forum to accelerate the industry’s shift towards real-time outcomes in BSS/OSS.”

The certification and Wavelo’s receipt of the highest conformance rating involves a rigorous assessment by TM Forum, a leading global industry association for service providers and their suppliers. This ensures that Wavelo’s solutions adhere to established industry standards and frameworks, including TM Forum’s Open APIs, Business Process Framework (eTOM), and Open Digital Architecture.

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Central to the Wavelo Solution Suite is its event-driven architecture. Designed to modernize legacy systems, it effortlessly integrates and automates diverse business and operational systems within existing infrastructures. This enables Communication Service Providers (CSPs) to respond to customer actions—such as service orders, payments, and support needs—in real time. The architecture empowers CSPs to deliver responsive, personalized experiences while improving operational efficiency, aligning closely with TM Forum’s vision for customer-centric digital transformation.

“TM Forum is pleased to certify Wavelo’s Solution Suite for real-time digital ecosystems,” said Andy Tiller, EVP for Products and Services at TM Forum. “This certification verifies that Wavelo’s event-driven customer journeys are aligned with the TM Forum ODA standards and best practices designed to enhance customer satisfaction through real-time engagement and personalization, improving customer experience and loyalty.”

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Source – PR Newswire

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