Zilliant Adds Lauren Van Heerden as SVP of CX

Zilliant, the leader in pricing lifecycle management, announced it has expanded its leadership team by naming Lauren van Heerden as Senior Vice President of Customer Experience.

“Lauren’s substantial experience and passion for building high-performing teams and driving business outcomes will be instrumental in taking our customer-first mindset to the next level.”

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Van Heerden will ensure that Zilliant provides an unmatched customer experience that drives impact and success for its customers.

She joins Zilliant with over 30 years of global expertise across customer success, professional services, partnerships and product innovation roles. As Salesforce’s Global Leader for Industry Cloud Customer Success, she defined a strategy and growth plan to quickly transform and grow an 80-person U.S. team to a global team of 300 within one year. Prior to Salesforce, she was the Chief Innovation Officer at Brookstone and drove revenue growth by collaborating with hardware startups, celebrities, and tech accelerators. Most recently, Van Heerden transformed a major ecommerce retailer company’s Customer Success, Professional Services, and Support organizations, modernizing their global operations.

“As we continue to accelerate our growth and transform our business, building strong customer partnerships is crucial to our success,” said Zilliant CEO Pascal Yammine. “Lauren’s substantial experience and passion for building high-performing teams and driving business outcomes will be instrumental in taking our customer-first mindset to the next level.”

Van Heerden’s appointment comes at a time of record growth for Zilliant. Her proven ability to scale global teams and drive customer success will be crucial to Zilliant’s future success.

“Joining Zilliant at this pivotal moment in the company’s trajectory is incredibly exciting,” Van Heerden said. “Zilliant’s dedication to customer success aligns perfectly with my passion for helping customers drive value.”

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Source – Businesswire