Zoom Communications, Inc. announced that Zoom Phone, its AI-first cloud-based phone system, has exceeded 10 million seats globally, marking a major milestone in the company’s journey to transform and unify enterprise communications. Since launching in 2019, Zoom Phone has rapidly become one of the fastest-growing cloud telephony platforms, reflecting the widespread move from legacy PBX systems to intelligent, AI-powered solutions that simplify management and enhance collaboration.
Built on Zoom’s reliable and scalable cloud infrastructure, Zoom Phone delivers enterprise-grade features, deep integrations, and flexibility for organizations of all sizes. Designed with an AI-first approach, it empowers businesses to improve productivity, streamline operations, and foster smarter, data-informed interactions across their communications networks.
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“Reaching 10 million seats isn’t just a milestone for Zoom, it demonstrates that organizations across the globe are rethinking what their phone system can do for their business,” said Chris Moss, General Manager of Zoom Phone. “Customers are realizing tangible value via simpler management, reduced costs, and smarter interactions powered by AI. Zoom Phone isn’t just replacing old PBXs; it’s redefining what connected, intelligent communication looks like in the modern workplace.”
Industry experts note that Zoom’s success is the result of consistent innovation and customer focus. “The achievement of 10M phone seats in such a short period of time is remarkable, but shouldn’t come as a surprise,” said Zeus Karravala, Principal Analyst at ZK Research. “Zoom’s constant innovation, customer happiness, and infusion of AI made the company a leader in meetings, and it took this same approach to phone.”
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Organizations around the world are seeing measurable benefits from the switch to Zoom Phone. Brock Taffe, Head of Operations and Events at the Sydney Film Festival, said, “Moving to Zoom has been an absolute game changer. The main goal was to reduce the phone bills and, with Zoom Phone, we achieved 81% cost savings during the festival’s core period.”
This milestone underscores Zoom’s broader strategy to deliver unified, AI-driven communication across channels including calling, meetings, messaging, and contact centers on one flexible, scalable platform. With continuous advancements in AI, mobility, and integrations, Zoom Phone exemplifies how intelligent communications technology can deliver measurable business value and transform the way organizations connect in an increasingly digital and distributed world.
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