New native Work Automation and Task Routing capabilities for Genesys Cloud unite the front and back office through intelligent routing, reporting and process automation to enhance experience orchestration and improve customer service Genesys, a global cloud leader in artificial intelligence…
Genesys unveiled its Experience Index methodology: the first people-centric approach based on listening and understanding what really motivates stakeholders to help organisations improve any experience and business performance. As a global cloud leader in artificial intelligence (AI)-powered experience orchestration, Genesys…
Genesys, a global cloud leader in AI-Powered Experience Orchestration, released its 2022 Sustainability Report covering the company’s fiscal year 2023 (February 1, 2022–January 31, 2023), underscoring its commitment to driving a more sustainable future for positive impact on the world.…
The first commerce orchestration solution available in the market provides seamless decision-making between brands and commerce- Omnicom Today, Omnicom announced the release of Omni Commerce, the first connected commerce orchestration solution on the market. The newest vertical application on Omnicom’s…
Initial trials demonstrate important improvements to the customer experience, including quicker handling and response times, better agent satisfaction, and reduced error rates. In order to provide complete Microsoft Cloud infrastructure solutions to clients, Teleperformance, a leader in the world of…
Today, Dstny, a well-known cloud-based business communications service in Europe, announced that it has achieved Operator Connect for Microsoft Teams accreditation. Companies now have access to a smooth and high-quality voice solution for Microsoft Teams thanks to Dstny, which is…
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