Servion, a specialist Customer Experience (CX) solutions provider, announced a strategic initiative with Verint The CX Automation Company™, to enhance the delivery of Verint’s AI-powered Bot solutions. This collaboration builds upon Servion’s decade-long status as a Verint Gold Partner, further solidifying their commitment to providing cutting-edge AI-powered solutions.
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Expanding Capabilities for Enhanced Agent Experience and Operational Efficiency
Frank Tersigni, Chief Revenue Officer at Servion, expressed enthusiasm about the initiative: “By combining Servion’s implementation expertise with Verint’s innovative bot technology, we are poised to deliver unparalleled value to our clients, enabling them to swiftly achieve AI business outcomes.”
The initiative will leverage Servion’s extensive experience collaborating on the design, implementation, and support of Verint’s CX Automation solutions. This synergy aims to provide businesses with more robust, AI-driven bot solutions to enhance agent experience, boost productivity, and improve operational efficiency, ultimately driving competitive advantage, significant cost savings, and tangible business outcomes for clients.
Frank Tersigni, Chief Revenue Officer at Servion, expressed enthusiasm about the initiative: “We are excited to deepen our longstanding relationship with Verint through this strategic initiative. Verint Bots offer highly focused solutions that can be rapidly deployed, allowing organizations to realize outcomes quickly. By combining Servion’s implementation expertise with Verint’s innovative bot technology, we are poised to deliver unparalleled value to our clients, enabling them to swiftly enhance their customer and employee engagement strategies while achieving tangible AI business outcomes.”
Enhancing Agent and Customer Experience with AI
Verint Bots, powered by advanced AI, offer organizations the ability to automate interactions across various channels, improving response times and allowing human agents to focus on more complex and value-added tasks. The initiative with Servion will accelerate the adoption of these solutions, enabling more businesses to benefit from intelligent automation in their customer service operations.
Ken Archer, Channel Chief, Americas at Verint, commented on the collaboration: “Our strategic initiative with Servion marks a significant milestone in our decade-long partnership, during which we’ve successfully deployed workforce engagement and CX automation solutions to some of the largest organizations globally. Servion’s track record in implementing Verint solutions, combined with their CX and AI proficiency, positions them perfectly to expand the reach and impact of our AI bot solutions. Together, we will empower businesses to transform their customer engagement capabilities, improve agent experiences, and achieve new levels of operational efficiency in an increasingly digital world.”
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