Glance, the leader in enterprise cobrowse and guided customer experience solutions, announced the release of its 2026 CX Trends Report, a candid and data-backed look
Vonage’s AI-powered voice solution for virtual and human agents brings next-gen intelligence to customer engagement to elevate the customer experience Vonage, a part of Ericsson,
Kustomer customers can now resolve “Where is my order?” and “Where is my refund?” requests faster with real-time order, shipping, and returns data inside a
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll
3CLogic has announced a new partnership with ServiceNow designed to transform voice enabled customer service for global enterprises by integrating AI powered voice agents directly
Globant has been formally recognized by Salesforce for achieving expert level status in MuleSoft Anypoint, Data Cloud and Agentforce platforms, marking the highest distinction available
Zendesk has announced a major expansion of its relationship with Amazon Web Services through a new Strategic Collaboration Agreement designed to accelerate AI powered contact
AI automation, Rich Messaging and platform integration set to reshape industries Global cloud communications platform Infobip announces its predictions for 2026, spotlighting transformative trends set to
As consumers across North America grow increasingly skeptical of incoming calls, Infobip is expanding its voice solutions to help businesses restore trust in phone communications.
This partnership combines Horatio’s human-first outsourcing model with Zendesk’s leading CX platform to deliver scalable, high-quality support across channels Horatio, the modern customer experience company
Twilio, the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, released its Inside the Conversational AI Revolution report.1 Based on a global survey
SuccessKPI, a global leader in Generative AI-powered Workforce Engagement Management (WEM) solutions, has announced the launch of its new Last-Mile Connectivity solution. The platform is
OnviSource, a leader in Agentic AI, Analytics, and Automation solutions for contact centers, announced a strategic partnership with SpitFire, a provider of advanced outbound dialing
SourceCX, the division of Sourcefit dedicated to delivering modern outsourced customer service solutions, has earned a significant industry distinction with its placement in Everest Group’s
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll
RingCentral has expanded its product portfolio with a new offering designed to bring customer service capabilities directly into the unified communications environment that many businesses
TrueDialog has expanded its enterprise communication capabilities with the launch of its latest SMS integration for HubSpot, marking a significant step forward for organizations that
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