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Syncfusion, Inc., the enterprise technology provider of choice, announced significant updates to BoldDesk, its customer service and help desk ticketing platform. This release includes new,
New features are exclusive to United app and include personalized, turn-by-turn directions to connecting gates with estimated walk times, real-time flight status updates, tips for
New VPs of R&D and Customer Experience Join to Drive Platform Expansion and Meet Growing Demand for Intelligent Cloud Access Control Apono, the leader in
New research shows retailers are failing to meet customer expectations for mobile features, putting revenue and loyalty at risk as demand grows UJET, a leading
Emplifi’s social care analysis found new patterns emerging for airline brands, with social AI agent implementations surging while activity on X sharply declines leaving room
Careington International Corporation is proud to announce enhanced customer service efficiencies through its collaboration with Cognigy, a global leader in AI-driven customer service solutions. By integrating
New Features Further Orchestrate and Increase Sophistication for How Enterprises Manage Global Voice AVOXI, a global leader in cloud voice software for contact centers, announced
62% of Brits say companies should be penalized for slow responses British consumers have lost patience with long hold times — and they want companies
AMC Technology has expanded its DaVinci Toolkit to support Teams Phone extensibility within Dynamics 365 Contact Center, enabling unified, AI-driven contact center experiences. AMC Technology,
Gryphon AI, the trusted name in conversation intelligence and compliance for over two decades, announced a milestone SaaS product release that strengthens its unified platform
Company Chooses Vonage Fusion for integrated internal and external communications Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a
Expanded collaboration brings together CXone Mpower, Amazon Q index, Amazon SageMaker, and Amazon Bedrock to accelerate intelligent automation across every role and workflow in the
The new cloud-native digital archiving solution helps businesses centralize customer interactions, streamline compliance, and boost operational efficiency Smart Communications, the leading provider for cloud-based enterprise customer
Unlike one-dimensional AI agents, Mpower Agents are uniquely built to work across the entire enterprise – front, middle and back office – to automate complete
H&R Block is now well-positioned to scale rapidly during the annual U.S. tax season surge, empowering thousands of agents to deliver seamless support to millions
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll
NiCE and Snowflake will deliver open, flexible and seamless access to customer interaction data, unlocking actionable insights and accelerating enterprise-wide innovation NiCE announced a strategic
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll
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