Cognigy, a global leader in AI-first customer service automation, has unveiled its new Mastery Program, an advanced certification initiative designed to meet the rising demand
Service with a Shrug? Rudeness, Robots and Revenge of the One-and-Done Shopper Nearly half of U.S. shoppers say customer service provided by businesses is getting
New conversational AI features include voice locking, vision-based intelligence, and interactive avatars Agora, Inc., a global leader in real-time engagement and conversational AI technology, showcased
Strengthening Onix’s position as a leading partner for Google Cloud’s Customer Engagement AI Suite (CES), Agentspace, and Agentic AI with preferred UJET CCaaS implementation partner
Acquisition combines NiCE’s purpose-built CX AI platform, CXone Mpower, with the enterprise leader in conversational and agentic AI, enabling organizations to accelerate AI adoption in
Retailers can now manage customer service across multiple Shopify and other commerce storefronts within a single Talkdesk account Talkdesk, Inc. announced Talkdesk Multi-Store Commerce Integration,
A new national survey reveals a dramatic shift in how small businesses are embracing artificial intelligence (AI), with current usage jumping from 39% in 2024 to 55%
Klaviyo’s Conversational AI Agent brings the intelligence, convenience, and personal attention of a top in-store associate to online storefronts Klaviyo, the only CRM built for
OpenXSelect cuts deal setup time by 50% and doubles reach across CTV, native, app, and web. OpenX Technologies, Inc., a leading supply-side platform, announced the
Amidst the noise and claims of CX revolutions, Odigo paused to ask a different question: “In the race to be more advanced, who’s making sure everyone
Larry Robinson to lead U.S. operations and support existing and future customers in the region Luware, a leading provider of customer service solutions built natively on
Company Kicks Off Summer with Launch of New Reporting Agent, Microsoft Dynamics Booster and Award Recognitions Pipelinersales Corporation, a top-rated provider of enterprise-class CRM solutions, announces
Distinguished for Innovation, Enterprise Readiness, and Visionary Approach to Agentic AI Cognigy, a global leader in AI-powered customer service solutions, has been recognized as the
EasySend, the Digital Experience Platform designed to bridge the gap between your customers and your business, unveiled its newly redesigned website and expanded, AI-enabled platform
Staysure is enhancing customer journeys with NiCE’s AI platform to meet rising digital-first expectations and set new standards for service excellence in travel insurance across
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll
Businesses are increasingly looking to conversational AI to enhance their operations and deliver more personalized customer experiences. Ultatel, the intelligent business communications company, introduced its
CommSite enables consumers to simply chat with a website to instantly find information, resolve issues, discover products and more CommBox, the enterprise-grade, AI-powered customer engagement
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