Zendesk 2025 Customer Experience (CX) Trends Report reveals a pivotal shift in customer expectations: consumers demand AI interactions that feel more human, personalized, and engaging than ever before. Drawing on insights from over 10,000 global consumers and business leaders, Zendesk’s seventh annual report…
The Trade Desk announced that it has developed Ventura, an innovative new streaming TV operating system (OS). The Trade Desk will partner with smart TV original equipment manufacturers (OEMs) and other streaming TV aggregators to deploy Ventura. Marketing Tech Insights:…
Lucihub, the award-winning AI-powered video production platform, is disrupting digital storytelling with new advancements that seamlessly integrate pre-production and production into one streamlined workflow. Designed for global ease and efficiency, Lucihub’s latest update offers a single sign-on experience that takes users…
Priority Software, a global leader in cloud-based business management solutions, furthers its expansion across North America as a new technology provider for COWTOWN, a multi-location, Canada-based specialty retailer. The digital transformation of COWTOWN’s technology infrastructure streamlines operations, generates real-time data and…
Pipedrive, the easy and effective sales CRM, unveiled its State of AI in Sales Report which examines the adoption and usage of artificial intelligence (AI) tools among sales teams. The report, based on a survey of 500 business owners and leaders, delves…
FreeCast is announcing the long-awaited launch of its app on Roku. The FreeCast app will bring the company’s lineup of over 500 free streaming channels, as well as the company’s paid Value Channels package, to Roku’s platform. A forthcoming update…
Sprout Social, an industry-leading provider of cloud-based social media management software, announced several innovations to its product suite that enable marketers to work faster and smarter in the face of tightening budgets and heightened customer expectations. Many of these will…
According to Capterra’s 2025 Tech Trends Survey, nearly half (48%) of retail businesses regret at least one software purchase from the past 18 months. Moreover, 63% of regretful buyers describe the financial impact of their bad software investment as “significant to…
Axis Communications, the industry leader in video surveillance, announced the 9th generation of its purpose-built system-on-chip (SoC). The new ARTPEC-9 SoC offers advanced video compression to reduce bandwidth and storage needs, especially beneficial for cloud-based video solutions. With an incredibly low…
What is Human-Centric AI? Zendesk Reveals 2025 CX Trends: AI That Feels Human is the Key to Unlocking Customer Loyalty The 7th annual edition of the Zendesk 2025 CX Trends Report is live! Zendesk, a leader in customer experience management…
SAS announced it has been named a Leader in The Forrester Wave™: Cross-Channel Marketing Hubs, Q4 2024. As the report notes, since the first Forrester Wave evaluation in the CCMH category 15 years ago, SAS is the only vendor to be named a…
Appy Pie Endpoint, a premier source of AI APIs, has launched an innovative suite of Virtual Try-On APIs, aimed at transforming the customer experience for e-commerce retailers. These cutting-edge APIs, including the Appy Pie Virtual Try-On API and Kolors Virtual Try-On API, empower…
CIRRO Fulfillment, a leading global e-commerce fulfillment provider, announces the partnership with Loop, the leading returns and reverse logistics platform. This collaboration aims to significantly enhance the returns process. Marketing Tech Insights: Inmar Survey: 94 Percent of Consumers to Spend Same…
Inmar Intelligence, a leading data and technology company, released its Pre-Holiday E-Commerce Survey Report. This survey, which included responses from 1,000 shoppers and 300 retailers, sheds light on the evolving landscape of holiday shopping and the critical need for alignment…
DataBP, a leading provider of market data commercialization and licensing management solutions, announced it has entered into an agreement with Miami International Holdings, Inc. (MIH), a technology-driven leader in building and operating regulated financial markets across multiple asset classes, to…
Teradata announced that Teradata AI Unlimited is now available for public preview through the Microsoft Fabric Workload Hub. Microsoft Fabric Workload Hub allows customers to discover and add new ISV offered capabilities to their Fabric environment. AI Unlimited in Microsoft Fabric is a serverless…
StackAdapt, a leading multi-channel advertising platform, and Bell Media, Canada’s leading media and entertainment company, announced a partnership to enable Bell Media’s premium inventory across connected TV (CTV), display, video, audio, and digital out-of-home (DOOH) channels through StackAdapt’s platform. This…
NICE announced record membership for CLUB ONE, its exclusive, global customer loyalty program driving the next generation of CX innovators. In addition to surging membership, CLUB ONE recently surpassed 100,000 activities completed by members. CLUB ONE’s premier customer community, which launched…
