Verint, a recognized leader in customer experience automation, recently marked a major milestone by ringing the Nasdaq Stock Market’s opening bell, underscoring its growing impact
RingCentral, Inc., a global leader in AI-powered business communications, and AT&T unveiled new additions to the AT&T Office@Hand portfolio. Introducing Office@Hand Contact Center, powered by RingCX™, RingCentral’s omnichannel AI-first
Genesys, a leading company in AI-powered customer experience technology, has announced it will receive a combined investment of $1.5 billion from Salesforce and ServiceNow, with
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll
Welcome to the Customer Data Platform (CDP), your marketing mission control, or reimagined e-mail box! As consumers hop between touchpoints faster than ever, the CDP
Quantum Metric, a leading customer-driven digital analytics platform, has been recognized as a Strong Performer in The Forrester Wave™: Digital Analytics Solutions, Q3 2025. This
EXL is a premium Genesys AppFoundry partner, bringing advanced data, AI, and domain expertise to the experience orchestration engine EXL, a global data and AI
New research from commercetools exposes a critical challenge dubbed “The 52% Problem,” revealing that over half of B2B enterprises in the U.S., U.K., and Canada
In a groundbreaking development for customer experience tools, InMoment, now operating as part of the Press Ganey Forsta family, has unveiled a pioneering feature called
Contentsquare, a global leader in digital analytics, has entered into a definitive agreement to acquire Loris AI, a prominent conversation intelligence platform. This strategic acquisition
Experienced product leader brings consumer-focused mindset and deep marketing technology expertise to help shape the future of warehouse-native solutions at MessageGears. MessageGears, the leading warehouse-native
Digital shopping is mainstream, but inconsistent fees, fulfillment, and loyalty still stall momentum As online grocery shopping continues to gain traction, U.S. consumers are sending a
Strengthening Onix’s position as a leading partner for Google Cloud’s Customer Engagement AI Suite (CES), Agentspace, and Agentic AI with preferred UJET CCaaS implementation partner
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll
Treasure Data, a leader in intelligent Customer Data Platform (CDPs) designed for large-scale enterprises, has announced a significant advancement in its AI Agent ecosystem. This
Acquisition combines NiCE’s purpose-built CX AI platform, CXone Mpower, with the enterprise leader in conversational and agentic AI, enabling organizations to accelerate AI adoption in
transcosmos hereby announces that the company has developed “trans-AI Analytics,” a generative AI-powered VoC (Voice of the Customer) insight solution in South Korea. trans-AI Analytics gains insight
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll
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