Barrett Distribution Centers, a trusted leader in third-party logistics for e-commerce and omnichannel fulfillment, announces the launch of its E-commerce Accelerator, a program designed to
Observe.AI delivers complete AI Conversational Intelligence platform for contact centers to deliver exceptional CX, 85%+ cost savings and new growth drivers Observe.AI, the leading AI
The 2025 State of the Contact Center report shows that balancing efficiency and empathy remains a challenge in the fast-changing customer experience space, with contact
New features showcase how AI can transform CX by accelerating the speed to insights and action on unstructured data like digital behavior and conversational intelligence
Zight now integrates with Zendesk, allowing support teams to embed screen recordings, GIFs, and annotated screenshots directly into tickets for faster, clearer responses. The new
Industry Experts will Share Insights and Key Findings during a Webinar on April 29 or 30 Avaya, a leader in enterprise CX, released findings from
StructuredWeb, the leading AI-powered enterprise channel marketing automation and communications platform, announced the appointment of Julian Ward as Chief Customer Officer (CCO). In this role,
Instant integration unlocks FlexFactor’s award-winning decline recovery platform. Merchants on WooCommerce, Adobe Commerce, BigCommerce, or Shopify can recover up to 30% of declines FlexFactor, the
When it comes to driving product marketing success in the startup world, Manila is at the forefront of innovation. Today’s MarTech Top Voice is Birdeye’s
Introhive, the leading Relationship Intelligence platform is pleased to announce the appointment of Joanna Trimble to the newly created Chief Revenue Officer (CRO) executive role. With over
Orium, the leading composable commerce specialist in the Americas, has launched the Orium Composable Accelerator for Shopify, a powerful solution designed to help enterprise brands seamlessly
Redefining What Loyalty Means for Millions of Shoppers Millions of customers, one goal: making loyalty smarter, simpler, and more rewarding than ever before. EG America, LLC,
New alliance allows Deloitte Digital and NICE to elevate customer service automation through predictive and personalized interactions NICE and Deloitte Digital announced an alliance developed
Medallia, Inc., the global leader in customer and employee experience, announced Carrie Parker as Chief Marketing Officer (CMO). Parker brings over 25 years of experience
Industry-leading CX solution provides accountability for public sector agencies and more effective, efficient delivery of services Maximus, a leading employer and provider of government services,
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll
Noibu, a trusted ecommerce performance and error monitoring platform, announced the integration of its AI-powered platform with Salesforce Commerce Cloud. With this integration, Salesforce Commerce
IrisAgent, a pioneer in AI-driven customer experience solutions, announced the general availability of its AI and Live Chat integration for Salesforce Messaging. This innovative solution
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