Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll
Artificial intelligence has transformed Customer Relationship Management (CRM). Predictive analytics, chatbots, and automation now manage customer data faster than ever. But here’s the truth few
Twilio, the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, released its Inside the Conversational AI Revolution report.1 Based on a global survey
Acxiom, the global data and technology company powering connected customer experiences, has unveiled its 2026 CX Trends Report titled “The Dawn of AI-Curated Experience.” The
Quiq, a leader in enterprise-grade agentic AI for customer experience innovation, has introduced its latest advancement in quality management — the Conversation Analyst. This intelligent
SuccessKPI, a global leader in Generative AI-powered Workforce Engagement Management (WEM) solutions, has announced the launch of its new Last-Mile Connectivity solution. The platform is
Creative Realities, Inc., a leading provider of digital signage, media and AdTech solutions, announced that it has hired Dan McAllister as Chief Revenue Officer (“CRO”)
SourceCX, the division of Sourcefit dedicated to delivering modern outsourced customer service solutions, has earned a significant industry distinction with its placement in Everest Group’s
SearchStax has unveiled a significant expansion to its Site Search platform by introducing multi site management capabilities designed to help organizations better govern and improve
CallMiner has been recognized as a core performing provider in the newly refreshed CMP Research Prism for Conversational IVR and Voicebot, further strengthening its position
Nubitel has entered into a strategic partnership with Truecaller in a move that aims to transform how businesses communicate with their customers in Malaysia. As
As organizations rapidly scale their use of intelligent automation, omnichannel messaging, and AI-powered performance tools, 8×8, Inc., a leading global business communications platform provider, is seeing
TechSee has strengthened its executive team with the appointment of Elizabeth Tobey as Senior Vice President of Marketing, reflecting the company’s expanding ambitions in AI
Alchemer, a company known for advancing customer feedback and experience technology, has reached an important moment in its effort to help organizations move from simply
Retailers facing intense competition during the holiday shopping season are under greater pressure than ever to deliver the kind of personalized customer experience that wins
8×8, Inc., recognized as a global provider of integrated business communication technologies, has introduced a major update to its contact center suite by including Workforce
Sitecore® introduced Sitecore Studio, the breakthrough innovation layer of SitecoreAI, the first-of-its-kind digital marketing platform. Sitecore Studio empowers customers and partners to build and customize
Konecta has taken another major step in advancing Customer Experience transformation by forming a new alliance with CrewAI, the company known for its multi agent
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