Vonage to feature its software solutions, commended by enterprises and developers, at AWS re:Invent 2025 Vonage, a part of Ericsson, announced the availability of its
The Retail AI Council, a retailer-built, retailer-led organization dedicated to helping retailers embrace the transformative potential of AI, announced the formation of its Shopper Context
Tealium announced its new integration capability with Amazon Connect, allowing global brands to power AI-driven, personalized customer experience in the contact center using trusted, real-time data from
The world’s largest cosmetics manufacturer helps its employees generate 33 million organic impressions on brand content in only 18 months Sprinklr, the definitive, AI-native platform
Bloomreach, the agentic platform for personalization, announced data and insights from the Black Friday Cyber Monday peak holiday shopping period. With notable spikes in daily
A new consumer study from First Insight reveals a growing backlash against the use of digital twins and synthetic personas in retail decision making, highlighting
New research reveals enterprise lag in compliance readiness, while Siteimprove customers continue to keep pace with EAA timelines As enforcement of the European Accessibility Act (EAA)
Zendesk has announced a major expansion of its relationship with Amazon Web Services through a new Strategic Collaboration Agreement designed to accelerate AI powered contact
SharpenCX, a leader in AI-driven contact center solutions, announced its merger with Ytel, Inc., a California-based provider of cloud communications and contact center software. The
A new study released by Miro reveals a widening gap between the promise of artificial intelligence and the reality of implementing it inside organizations, with
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll
In a move that advances the capabilities of contact center intelligence and customer experience technology, Amazon Connect has introduced a new suite of AI powered
Comprinno, a leading Cloud & AI Advisory, announced that it has signed a two-year Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to accelerate
Asiacell, Iraq’s leading telecommunications and digital services provider, has entered into a strategic partnership with Evam, a global leader in real-time customer engagement and journey
The digital signage industry continues to consolidate as leading European provider ZetaDisplay announces the acquisition of Sweden based integrator Ubiq AB, a strategic move that
Mobile-first customer experience platform Airship has published new data showing that no-code native app experiences dramatically increase key retail performance outcomes more than doubling customer
Picture this: you reach out to customer support, and before you type a full sentence, the system remembers your last interaction, understands what you want,
ISO/IEC 27018 implementation underscores 8×8’s commitment to responsible data practices and trust in cloud communications Reinforcing its commitment to protecting customer data, 8×8, Inc., a leading
Fuel up with free marketing tech insights
