As manufacturers and distributors face increasing pressure to connect revenue growth with operational execution, Syspro and SugarCRM have announced a new go to market partnership
As enterprises accelerate AI driven transformation across products, marketing, and customer experience, the demand for trusted, scalable customer insight is intensifying. That shift is shaping
As quick service restaurants and convenience retailers look to modernize the physical customer experience, the drive thru has become one of the most critical touchpoints
IntouchCX, a global leader in customer experience management and automation, announced that IntouchAI, and its solution suite, has been named a Major Contender in the Everest Group Conversational AI and
As enterprises place greater emphasis on turning customer feedback into real business action, Voice of Customer Analytics is becoming a core pillar of modern CX
Leadership appointments in enterprise software often signal deeper shifts in scale, governance, and long term strategy, particularly across the MarTech ecosystem where operational rigor is
The round, led by ChrysCapital and Dragon Funds, underscores MoEngage’s global momentum as enterprises move beyond legacy marketing clouds to adopt MoEngage’s insights-led customer engagement platform
Glance, the leader in enterprise cobrowse and guided customer experience solutions, announced the release of its 2026 CX Trends Report, a candid and data-backed look
APAC’s leading enterprise CX platform enables large-scale, multi-country customer experience operations across the region, starting with Bahrain and Qatar Toku, Asia Pacific’s leading AI-powered 360° customer
Five9 has announced a significant leadership transition as it prepares for its next phase of growth in the AI driven customer experience market. The company
Vonage’s AI-powered voice solution for virtual and human agents brings next-gen intelligence to customer engagement to elevate the customer experience Vonage, a part of Ericsson,
Kustomer customers can now resolve “Where is my order?” and “Where is my refund?” requests faster with real-time order, shipping, and returns data inside a
Insights reveal practical AI applications that boost efficiency and drive growth With AI at the forefront of most current business innovations, small business experts from Thryv,
AudioCodes, a leading vendor of advanced communications software, products and AI-powered solutions for the digital workplace and customer experience, announced that its Voca Conversational Interaction
Some companies are so good that they don’t even need to explain themselves. They just get in touch. You come across an ad, look away
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll
New global messaging data from Sinch shows a major shift in how brands engaged consumers during the 2025 Black Friday shopping period, revealing rapid growth
Marketing is entering a real-time era. AWS re:Invent 2025 introduced technology that responds, learns, and adapts during every customer interaction. The brands that align talent,
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