Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll
RingCentral, Inc., a global provider of AI-powered business communications and contact center solutions, has been named a Leader in the IDC MarketScape: Worldwide AI-Enabled Contact
As enterprises accelerate the move from experimentation to production with agentic AI, leadership scale has become a critical differentiator in the MarTech and customer experience
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll
FirstComm announced the launch of AscendOne, a next-generation unified communications platform that brings voice, messaging, meetings, contact center, and AI-powered productivity tools together in one seamless
Post-2025 Holiday Shopping Survey reveals how shoppers used AI, the efficiency gains that followed, and why responsible AI matters for retailers Talkdesk®, a leader in
CQL has introduced POS360°, a new integration designed to unify online and in store customer data between Shopify POS and Bloomreach, addressing one of the
The Power of Intelligent CX and AI Come Together to Transform How Enterprises Deliver Exceptional Customer Experiences Five9 announced an expanded partnership with Google Cloud
The CX Connect experience revamps the “last-mile” of the shopping journey to make retail checkout faster, easier and more inspired Jumpmind, a leader in innovative retail
commercetools announced a set of customer and platform updates at NRF 2026 showcasing how its global retailer customers are moving from AI experimentation to agentic
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll
flydubai has selected Amperity as its customer data platform partner as the airline continues its digital transformation and investment in more connected customer experiences. The
Manhattan Associates has announced a new wave of platform enhancements aimed at helping retailers increase sales, improve fulfillment decisions, and deliver more connected customer experiences
New agentic solution enables businesses like Kroger, Lowe’s, Papa Johns, and Woolworths to create experiences that shift from simple conversations to active problem solving At NRF
Expanded partnership introduces AI agents that go beyond advice to take action—giving customers project recommendations and managing complex material orders for pros At NRF 2026,
RingCentral has strengthened its leadership bench with the appointment of Mahmoud ElAssir to its Board of Directors, a move that reflects the growing importance of
SAP has revealed a major expansion of its artificial intelligence strategy for retail at NRF 2026, underscoring how deeply AI is becoming embedded in the
As retailers and consumer brands search for ways to turn customer conversations into measurable revenue, Talkdesk has introduced new capabilities designed to operationalize AI across
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