The new AI-powered tool represents the first step in Continuent’s broader strategy to improve automation and integration across its customer service operations Continuent, the leading provider of high availability and continuous operations solutions for business-critical applications using MySQL and MariaDB…
Marchex’s AI Solutions are trained to be industry-specific because customer experiences, products, services, and topics vary across each vertical Marchex, which harnesses the power of AI and conversational intelligence to drive operational excellence and revenue acceleration, announced the phased rollout…
Voiso, an established AI-driven contact center software provider, is transforming the way businesses approach marketing by integrating data analytics and artificial intelligence. Andreas Georgiades, Growth Marketing Lead at Voiso, shares insights into how data-driven decision-making is reshaping marketing and PR,…
Attention, the platform that transforms customer conversations into actionable insights, announced its $14 million Series A funding to power its next phase of growth. The investment was led by Alven, with participation from Eniac, 645 Ventures, Aglae, Frst, and Liquid2. The…
Outsourcing, new technologies transform contact center operations as companies explore GenAI for further improvements, ISG Provider Lens report says Most U.S. enterprises have shifted from in-house to outsourced contact centers over the past few years to improve customer experience (CX),…
Leading CX platform establishes two new data centers to support multi-national enterprises serving customers across the globe Expansion of Data Centers in India Five9, provider of the Intelligent CX Platform, announced the expanded availability in India with the addition of…
Advanced Analytics Harnesses the Power of Data to Improve Customer Experiences and Drive Revenue Growth Harnessing Data to Enhance Customer Experiences and Drive Revenue Growth Broadvoice, a leading global customer experience (CX) technology provider, announced the availability of enhanced reporting…
GrowthLoop’s innovative platform provides marketers with AI-powered insights and ready-to-activate marketing suggestions GrowthLoop, the leading SaaS platform empowering marketers to unlock the full potential of their organization’s customer data, unveiled The Loop. This groundbreaking solution and methodology allows marketers –…
