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Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll cover the latest trends and news in marketing technology, including AI in marketing, customer experience, marketing clouds,…
DIDWW, a global telecoms provider of fully compliant phone numbers and premium-quality voice and SMS services, has introduced Automations to its Messaging Platform, allowing businesses to create multi-channel communication flows triggered by specific events. With this new functionality, organizations can…
U.K.’s Leading Food and Beverage Wholesaler Boosts Company Growth by 21 Percent U.K. food and beverage wholesaler Country Fare Foodservice has deployed SugarCRM’s sales-i, enabling the firm to boost revenues by 40 percent from its existing customer accounts. Country Fare offers…
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll cover the latest trends and news in marketing technology, including AI in marketing, customer experience, marketing clouds,…
AI-powered tools to build on Optimum’s +26 net promoter score (NPS) increase over the past two years Optimum and Google Cloud announced an expanded collaboration to build an intelligent and personalized customer experience across web interactions, mobile apps, call centers,…
Cresta will help Optimum improve sales conversion rates, accelerate efficient revenue growth, and empower their agents with the use of Generative AI Cresta, the leading contact center artificial intelligence (AI) platform for human and AI agents, announced that Optimum, one…
Provides a single pane of glass for omnichannel customer engagement Drives intelligent, effortless, and personalized experiences across the customer journey Enriches CRM ecosystem with deep insights into customer interactions RingCentral, Inc., a global leader in AI-powered business communications, announced it…
TCN, a cloud-based call center technology provider, announces further advances to Workforce Optimization offerings. TCN, a leading provider of cloud-based contact center solutions, announced the latest advancements and key features of its Workforce Optimization (WFO) solution. Designed to enhance contact…
Telnyx, a global leader in communications infrastructure, announced a significant update to its product offering with advanced AI-driven capabilities. This launch includes groundbreaking new features such as Multimodal Conversations, AI-powered Insights, human-like Contextual Memory, an intuitive SMS Scheduling Assistant, and…
Fawry is enhancing customer interactions with Truecaller’s Customer Experience [CX] solution, ensuring secure, verified, and transparent communication. Fawry continues to adopt customer-centric approaches reinforcing its leadership in Egypt’s fintech sector. Fawry, Egypt’s leading fintech Company, has partnered with Truecaller, the…
Deloitte introduces suite of more than 100 turnkey AI agentic capabilities to help clients reimagine their enterprises and collaboration with Google Cloud and ServiceNow to establish an open and industry-wide interoperability protocol for AI agents Deloitte announced the expansion of its…
8×8 Enables Organizations to Deliver Rich, Trusted Customer Experiences with support for RCS 8×8, Inc., the industry’s most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, introduced RCS (Rich Communication Services) support for 8×8 Contact Center, enabling…
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll cover the latest trends and news in marketing technology, including AI in marketing, customer experience, marketing clouds,…
Observe.AI delivers complete AI Conversational Intelligence platform for contact centers to deliver exceptional CX, 85%+ cost savings and new growth drivers Observe.AI, the leading AI Conversation Intelligence platform for contact centers, announced the general availability of the company’s VoiceAI agents,…
Forethought Voice delivers instant phone support with no decision trees, reducing costs and boosting customer satisfaction Forethought, the leader in agentic AI for customer support, announced the launch of Forethought Voice to its multi-agent, multi-channel AI for CX platform. “Agentic AI…
Workflows remove the guesswork by providing templated SMS messaging journeys that boost engagement, drive conversions, and save businesses time with an easy drag-and-drop editor. EZ Texting, the leader in SMS marketing with over 230K customers, announced the launch of its Workflows feature. This…
Organizations Turn to Personalized Customer Engagement Options, Driving Increased Interactions for 8×8 CPaaS APIs Across Messaging, Voice, and Video Channels 8×8, Inc., the industry’s most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, announced that…
iQor introduced the next generation of its brand promise, iQor CXBPO™. The global company is setting a new standard for CX by delivering measurable business outcomes, seamless customer interactions, and operational scalability informed by its advanced data analytics platform. The company…
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