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Deloitte introduces suite of more than 100 turnkey AI agentic capabilities to help clients reimagine their enterprises and collaboration with Google Cloud and ServiceNow to establish an open and industry-wide interoperability protocol for AI agents Deloitte announced the expansion of its…
8×8 Enables Organizations to Deliver Rich, Trusted Customer Experiences with support for RCS 8×8, Inc., the industry’s most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, introduced RCS (Rich Communication Services) support for 8×8 Contact Center, enabling…
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll cover the latest trends and news in marketing technology, including AI in marketing, customer experience, marketing clouds,…
Observe.AI delivers complete AI Conversational Intelligence platform for contact centers to deliver exceptional CX, 85%+ cost savings and new growth drivers Observe.AI, the leading AI Conversation Intelligence platform for contact centers, announced the general availability of the company’s VoiceAI agents,…
Forethought Voice delivers instant phone support with no decision trees, reducing costs and boosting customer satisfaction Forethought, the leader in agentic AI for customer support, announced the launch of Forethought Voice to its multi-agent, multi-channel AI for CX platform. “Agentic AI…
Workflows remove the guesswork by providing templated SMS messaging journeys that boost engagement, drive conversions, and save businesses time with an easy drag-and-drop editor. EZ Texting, the leader in SMS marketing with over 230K customers, announced the launch of its Workflows feature. This…
Organizations Turn to Personalized Customer Engagement Options, Driving Increased Interactions for 8×8 CPaaS APIs Across Messaging, Voice, and Video Channels 8×8, Inc., the industry’s most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, announced that…
iQor introduced the next generation of its brand promise, iQor CXBPO™. The global company is setting a new standard for CX by delivering measurable business outcomes, seamless customer interactions, and operational scalability informed by its advanced data analytics platform. The company…
New service streamlines RCS operations, enhances monetization, and simplifies financial management for telcos. Sinch, which is pioneering the way the world communicates through its Digital Customer Communications Cloud, announced the launch of its RCS Business Enablement service—a comprehensive solution designed…
Report shows that achieving mastery over data, leveraging AI, and structuring a global data office closes the gap between customer centricity and profitability Virtusa Corporation, a global leader in digital business strategy, digital engineering, and IT services, announced a new…
Agreement will see Riyadh Air leverage IBM watsonx and IBM Consulting solutions to drive Riyadh Air’s vision as the world’s first digital native airline The collaboration aims to help power the Saudi Arabian airline’s mission to launch flights in 2025 while…
Company’s AI-Powered Solutions Elevate Customer Experience and Maximize Revenue with Seamless Ordering Across Drive-Thru, Including Call-to-Order, Text-to-Order, Scan-to-Order, and In-Car Voice Ordering SoundHound AI, Inc., a global leader in voice artificial intelligence, announced the next generation of its voice AI-powered…
Natterbox, a leader in AI-powered communication solutions, announces the launch of its groundbreaking digital platform, natterbox digital. This innovative solution unifies voice, SMS, and WhatsApp into a seamless experience for agents and customers, enabling businesses to deliver exceptional, personalized engagements…
Company Launches “Glia Difference” Initiative to Spotlight Solutions Purpose-Built for High-Trust Customer Interactions in the AI Era Glia, the leader in customer interaction technology for high-trust sectors, announced the findings of a new industry survey, shedding light on the evolving challenges…
The new AI-powered tool represents the first step in Continuent’s broader strategy to improve automation and integration across its customer service operations Continuent, the leading provider of high availability and continuous operations solutions for business-critical applications using MySQL and MariaDB…
Marchex’s AI Solutions are trained to be industry-specific because customer experiences, products, services, and topics vary across each vertical Marchex, which harnesses the power of AI and conversational intelligence to drive operational excellence and revenue acceleration, announced the phased rollout…
Voiso, an established AI-driven contact center software provider, is transforming the way businesses approach marketing by integrating data analytics and artificial intelligence. Andreas Georgiades, Growth Marketing Lead at Voiso, shares insights into how data-driven decision-making is reshaping marketing and PR,…
Attention, the platform that transforms customer conversations into actionable insights, announced its $14 million Series A funding to power its next phase of growth. The investment was led by Alven, with participation from Eniac, 645 Ventures, Aglae, Frst, and Liquid2. The…
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