Workflows remove the guesswork by providing templated SMS messaging journeys that boost engagement, drive conversions, and save businesses time with an easy drag-and-drop editor. EZ
Organizations Turn to Personalized Customer Engagement Options, Driving Increased Interactions for 8×8 CPaaS APIs Across Messaging, Voice, and Video Channels 8×8, Inc., the industry’s most
iQor introduced the next generation of its brand promise, iQor CXBPO™. The global company is setting a new standard for CX by delivering measurable business outcomes,
New service streamlines RCS operations, enhances monetization, and simplifies financial management for telcos. Sinch, which is pioneering the way the world communicates through its Digital
Report shows that achieving mastery over data, leveraging AI, and structuring a global data office closes the gap between customer centricity and profitability Virtusa Corporation,
Agreement will see Riyadh Air leverage IBM watsonx and IBM Consulting solutions to drive Riyadh Air’s vision as the world’s first digital native airline The collaboration
Company’s AI-Powered Solutions Elevate Customer Experience and Maximize Revenue with Seamless Ordering Across Drive-Thru, Including Call-to-Order, Text-to-Order, Scan-to-Order, and In-Car Voice Ordering SoundHound AI, Inc.,
Natterbox, a leader in AI-powered communication solutions, announces the launch of its groundbreaking digital platform, natterbox digital. This innovative solution unifies voice, SMS, and WhatsApp
Company Launches “Glia Difference” Initiative to Spotlight Solutions Purpose-Built for High-Trust Customer Interactions in the AI Era Glia, the leader in customer interaction technology for high-trust
The new AI-powered tool represents the first step in Continuent’s broader strategy to improve automation and integration across its customer service operations Continuent, the leading
Marchex’s AI Solutions are trained to be industry-specific because customer experiences, products, services, and topics vary across each vertical Marchex, which harnesses the power of
Voiso, an established AI-driven contact center software provider, is transforming the way businesses approach marketing by integrating data analytics and artificial intelligence. Andreas Georgiades, Growth
Attention, the platform that transforms customer conversations into actionable insights, announced its $14 million Series A funding to power its next phase of growth. The investment
Outsourcing, new technologies transform contact center operations as companies explore GenAI for further improvements, ISG Provider Lens report says Most U.S. enterprises have shifted from
Leading CX platform establishes two new data centers to support multi-national enterprises serving customers across the globe Expansion of Data Centers in India Five9, provider
Advanced Analytics Harnesses the Power of Data to Improve Customer Experiences and Drive Revenue Growth Harnessing Data to Enhance Customer Experiences and Drive Revenue Growth
GrowthLoop’s innovative platform provides marketers with AI-powered insights and ready-to-activate marketing suggestions GrowthLoop, the leading SaaS platform empowering marketers to unlock the full potential of
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