Cognigy, a global leader in AI-powered customer service solutions, is bringing bold energy and enterprise impact to Customer Contact Week (CCW) Las Vegas 2025, the
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll
DIDWW, a global telecoms provider of fully compliant phone numbers and premium-quality voice and SMS services, has introduced Automations to its Messaging Platform, allowing businesses
U.K.’s Leading Food and Beverage Wholesaler Boosts Company Growth by 21 Percent U.K. food and beverage wholesaler Country Fare Foodservice has deployed SugarCRM’s sales-i, enabling
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll
AI-powered tools to build on Optimum’s +26 net promoter score (NPS) increase over the past two years Optimum and Google Cloud announced an expanded collaboration
Cresta will help Optimum improve sales conversion rates, accelerate efficient revenue growth, and empower their agents with the use of Generative AI Cresta, the leading
Provides a single pane of glass for omnichannel customer engagement Drives intelligent, effortless, and personalized experiences across the customer journey Enriches CRM ecosystem with deep
TCN, a cloud-based call center technology provider, announces further advances to Workforce Optimization offerings. TCN, a leading provider of cloud-based contact center solutions, announced the
Telnyx, a global leader in communications infrastructure, announced a significant update to its product offering with advanced AI-driven capabilities. This launch includes groundbreaking new features
Fawry is enhancing customer interactions with Truecaller’s Customer Experience [CX] solution, ensuring secure, verified, and transparent communication. Fawry continues to adopt customer-centric approaches reinforcing its
Deloitte introduces suite of more than 100 turnkey AI agentic capabilities to help clients reimagine their enterprises and collaboration with Google Cloud and ServiceNow to establish
8×8 Enables Organizations to Deliver Rich, Trusted Customer Experiences with support for RCS 8×8, Inc., the industry’s most integrated Platform for CX that combines Contact
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll
Observe.AI delivers complete AI Conversational Intelligence platform for contact centers to deliver exceptional CX, 85%+ cost savings and new growth drivers Observe.AI, the leading AI
Forethought Voice delivers instant phone support with no decision trees, reducing costs and boosting customer satisfaction Forethought, the leader in agentic AI for customer support,
Workflows remove the guesswork by providing templated SMS messaging journeys that boost engagement, drive conversions, and save businesses time with an easy drag-and-drop editor. EZ
Organizations Turn to Personalized Customer Engagement Options, Driving Increased Interactions for 8×8 CPaaS APIs Across Messaging, Voice, and Video Channels 8×8, Inc., the industry’s most
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