Wishpond Technologies Ltd. a provider of marketing-focused online business solutions, is pleased to announce that it has filed a non-provisional utility patent, entitled Enhanced State Manager In a Virtual AI Representative, for the enhanced state manager technology within its SalesCloser AI (“SalesCloser“) virtual AI agents. This technology is expected to improve the ability of AI systems to manage complex, real-world conversations, addressing challenges such as interruptions, tangential topics, and premature conversation endings. This is Wishpond’s second patent application related to SalesCloser’s virtual AI agents.
Marketing Tech Insights: SOCi Expands AI Solutions, Strengthens Profit Path
The enhanced state manager within SalesCloser utilizes conversational AI technology to dynamically adapt to real-time cues, ensuring a seamless flow of dialogue. This capability is particularly critical in industries such as customer service and therapy, where maintaining context and delivering coherent interactions are paramount. The enhanced state manager leverages both user-defined and system-defined states to offer consistent, tailored, and responsive experiences. Furthermore, it remembers previous interactions, even after interruptions, allowing continuity in dialogue management.
Ali Tajskandar, CEO of Wishpond, commented, “We are excited to file a patent application for the enhanced state manager technology; this marks a significant milestone in our Company’s innovation journey. This breakthrough enables our virtual AI agent to handle complex, real-world conversations with a greater level of precision and adaptability. By addressing challenges like interruptions and maintaining context across varied scenarios, the enhanced state manager allows businesses to offer seamless, personalized interactions that improve customer satisfaction and operational efficiency. This patent application further solidifies Wishpond’s commitment to delivering cutting-edge solutions that help businesses scale while staying competitive in an increasingly dynamic market.”
SalesCloser, Wishpond’s virtual AI agent, is designed to support customer interaction across various industries by offering businesses scalable, efficient, and cost-effective communication solutions. Its ability to mimic human-like conversations and adapt to different sectors helps companies reduce operational bottlenecks while enhancing customer satisfaction and retention. With the enhanced state manager at its core, SalesCloser continues to offer highly competitive precision and coherence in managing sophisticated dialogues.
Management Update
In addition to this milestone, Wishpond announces the resignation of Nick Steeves, Vice President of Partnerships and formerly General Manager of Wishpond’s subsidiary, PersistIQ, Inc. (“PersistIQ”). His last day with the Company will be January 16, 2025.
Nick joined Wishpond in 2011, and has since held various roles in marketing, customer success, product development, and strategic partnerships. Following Wishpond’s acquisition of PersistIQ in 2021, Nick played an instrumental role in integrating PersistIQ into Wishpond’s broader suite of products and services.
Ali Tajskandar, CEO of Wishpond, commented, “We are incredibly grateful to Nick for his leadership and dedication throughout the integration process of PersistIQ. His contributions have been invaluable in ensuring a seamless transition and in expanding our product portfolio. With the integration process now successfully completed, we wish Nick all the best in his future endeavors.”
Going forward, Wishpond’s senior leadership team will oversee strategic partnerships while continuing to drive growth and innovation across all business lines.
Marketing Tech Insights: Sal Uslugil Joins Ada to Scale Next-Gen Customer Service
For media inquiries, you can write to our MarTech Newsroom at news@intentamplify.com
Source – Prnewswire
