Cognigy Launches CX Disruptors S3: AI in Contact Centers

Germany Cognigy, a global leader in AI-powered customer service solutions, announced the premiere of the third season of its acclaimed video series, CX Disruptors. In the new AI Impact Series, industry leaders Toyota, Bayer, Lippert, and ERGO take center stage to share their transformative journeys. Each episode offers a firsthand account of how these trailblazers are using Generative and Conversational AI to elevate customer engagement, optimize operations, and drive digital transformation.

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“These stories demonstrate how businesses can scale operations, enhance service quality, and empower contact center agents to focus on high-value tasks – all critical in today’s experience-driven economy.”

This new season builds on the momentum of the recent launch of Cognigy’s Agentic AI, a revolutionary solution transforming enterprise contact centers with autonomous, goal-oriented AI Agents.

Season 3 episodes now available:

• Toyota’s AI Voice Agents: Driving Safety and Customer Satisfaction
  Donghyun Kim, IT Specialist at Toyota Deutschland GmbH, shares how Toyota leverages AI voice agents to revolutionize driver safety and customer support. Learn how the ECare AI Agent serves as a 24/7 first point of contact, enhancing communication, raising safety standards, and preventing potential accidents.
• Bayer’s Chatbot Revolution: Scaling Innovation with DSO Go
  Xenia Hanke, Jr. Software Engineer at Bayer, explains how Generative AI powers the company’s DSO (Dynamic Shared Ownership) Go chatbot, redefining operational efficiency. In just two months, this multilingual chatbot supported over 55,000 sessions across 19,000 employees, achieving a satisfaction rate of over 80%.
• Lippert: Cutting Costs and Empowering Teams with AI
  Phillip Dougherty, AI Product Manager at Lippert, discusses how the company integrates Conversational AI to streamline operations. By automating tasks like part pricing, availability, and order status, Lippert reduced average call times from 5-7 minutes to just a couple of minutes – while cutting costs by 80%.
• AI-Driven Customer Service: How ERGO is Shaping the Future of Insurance
  Felix Wrobel, Innovation & Digital Transformation Account Manager at ERGO, explains how the company is implementing Generative AI with Cognigy.AI in its phone and chatbot systems to provide a more personalized service. With more than 10 million calls handled annually, ERGO believes that Conversational AI will not only support its customers but also its customer service agents. By automating simple tasks, it can reduce the amount of repetitive work that agents have to do, allowing them to focus on more complex issues. This approach is expected to reduce waiting times and enhance customer satisfaction, highlighting the transformative potential of AI Agents in the insurance industry.

“Season 3 of CX Disruptors highlights groundbreaking strategies from leading brands, showcasing how AI is not only transforming customer experiences but also redefining what’s possible in customer service,” said Alan Ranger, Vice President of Marketing at Cognigy. “These stories demonstrate how businesses can scale operations, enhance service quality, and empower contact center agents to focus on high-value tasks – all critical in today’s experience-driven economy.”

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