New solution fuses real-time performance with platform-native composability Rokt mParticle, the leading real-time customer data platform (CDP), announced the launch of its Hybrid CDP on
GOCare has announced a new partnership with West Carolina aimed at strengthening digital customer engagement and operational performance through the use of its advanced Digital
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll
Touku, Asia-Pacific’s leading AI-driven 360-degree customer experience (CX) platform for enterprise services, has announced the establishment of a new branch office in Taiwan. The expansion
Zoom Communications, Inc. has announced a strategic go‑to‑market partnership with Oracle to help enterprises modernize customer engagement through faster resolutions, unified omnichannel communications, and intelligent
Coveo, the leader in AI-Relevance, delivering best-in-class AI-search and generative experiences that maximize business outcomes at every point-of-experience, announced that it has achieved the Amazon
Vonage’s new AI-powered actions for Contact Centers boost agent productivity while delivering a secure, seamless customer experience Vonage, a part of Ericsson, announced the launch
Five9, provider of the Intelligent CX Platform, announced that it has been named a Leader in the inaugural IDC MarketScape: European Contact Center as a Service 2025
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll
Dialpad, the AI-powered communications and agentic platform, has unveiled its groundbreaking Agentic AI Platform, a solution that enables businesses to deploy fully autonomous voice and
Airship, the mobile-first customer experience platform, has announced support for Rich Communication Services (RCS), adding a sophisticated, secure, and interactive messaging pipeline to its platform.
First Orion, a leader in branded communications technology, has introduced ENRICH Branded Messaging, a next-generation solution that redefines how enterprises connect with customers through rich,
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll
In a clear affirmation of its sustained leadership in artificial intelligence, Genesys has once again been designated as a Leader in a major industry assessment,
Integrated analytics-to-automation workflows enable organizations to continuously and autonomously improve engagement, efficiency, and outcomes at scale CallMiner, the global leader in AI-powered conversation intelligence and
Cookiy AI has raised over $7 million in an oversubscribed pre-seed round backed by Liquid2, Converge, GoAhead, and UpHonest, alongside other top-tier venture funds and strategic angels. The company
Oracle has unveiled a new suite of role-focused artificial intelligence agents within its Oracle Fusion Cloud Applications, designed to help customer experience leaders uncover fresh
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced that Anthony Coletta will join Sprinklr as Chief Financial Officer, effective immediately, reporting to Sprinklr
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