IntelePeer, a leading end-to-end conversational AI platform provider, announces that it has been named a winner in the 2025 Excellence in Customer Service Awards, presented by
VXI Global Solutions, a leading provider of customer experience (CX) and business process outsourcing (BPO) solutions, announced an expansion of their customer service center at
AI agent resolves issues before they escalate by combining omnichannel continuity, proactive intelligence and contextual memory Sendbird Inc., the AI communications platform trusted by the
Using agentic AI with a dedicated AI for CX platform or in-house solution cut average resolution costs by more than 20%, Forethought 2025 AI in
Collaboration aims to optimize customer service management and streamline agreement processes globally Cognizant announced an expanded partnership with Docusign, the Intelligent Agreement Management company, to
Omilia, a global leader in Conversational Artificial Intelligence (CAI), continues to expand its European presence through a strategic partnership with Bell Integration, a trusted and leading
LightInTheBox Holding Co., Ltd., a global online retail company, announced that it has received positive feedback from customer surveys regarding one of its newly launched
The essential investments will expand customer service and training capabilities and enhance distribution infrastructure. Lennox, a leader in the HVAC industry, is making significant investments
“Touchpoint” is Customizable to Any Brand’s Look and Feel and Requires Minimal Engineering Resources to Deploy NLX, the AI platform powering advanced conversational experiences for
PolyAI, a leading provider of AI agents for enterprise customer service, announced the launch of its latest version of Agent Studio, the world’s only voice-first
Coalmarch announces its transition to private ownership, marking a significant milestone in the company’s evolution. Led by industry veterans, this move reinforces Coalmarch’s commitment to innovation,
NICE recognized as a Leader for CXone Mpower, receiving the highest scores in 17 criteria and top ranked in the Strategy category NICE announced that
Plans to Bring Fiber Optic Internet to Thousands of Homes and Small Businesses in Northeast PA, Construction Underway in Dickson City Greenlight Networks, a leading fiber-to-the-home
More than half (53%) cite website search difficulties as their biggest self-service frustration, underscoring the need for unified AI-search solutions Coveo, the market leader in
The new partnership aims to streamline contact center operations with embedded telephony integration within Creatio, enabling automated workflows and a unified view of relevant customer
CallRail, the lead engagement platform, announced the launch of Voice Assist, an AI assistant powered by the latest generative AI capabilities designed to ensure businesses
Atento Luxco 1, one of the largest global providers of customer relationship management and business process outsourcing services (CRM/BTO) and industry leader in Latin America,
In the financial sector, customer demands are becoming increasingly diverse and complex. Whether it’s loan inquiries, financial advice, or after-sales service, customers expect instant and
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