Shown at GITEX Global in Dubai, Avaya’s ‘Virtual Operations Manager’ concept highlights the art of the possible, demonstrating how human and artificial intelligence collaboration can fundamentally alter the way customer experience is managed at the contact center level. GITEX GLOBAL…
With this acquisition, HubSpot expands commerce capabilities for subscription billing and quote-to-cash automation to help customers close deals faster HubSpot, Inc., the customer platform for scaling businesses, announced that it has entered into a definitive agreement to acquire Cacheflow, a…
New product incorporates generative AI to unlock hidden revenue opportunities Weave, a leading all-in-one customer experience software and payments platform, announced the launch of its groundbreaking AI-powered Call Intelligence product. This revolutionary technology transforms how healthcare practices analyze and leverage…
SSC.AI’s powerful hybrid platform is reshaping customer engagement, helping businesses optimize operations and achieve unprecedented revenue impact SSC.AI, a leader in conversational AI and live chat solutions, is making waves in the business world by merging advanced artificial intelligence with human expertise to create…
Scope3, the collaborative sustainability platform decarbonizing media and advertising, announced the closing of $25 million in new funding led by GV. The round included participation from existing investors Venrock, Room40 Ventures, and Craft Ventures, as well as from new investors…
SurveyMonkey, a global leader in online surveys and forms, announced a suite of powerful new analysis, sharing, and collaboration features designed to help businesses unlock faster, deeper insights from their feedback—without a team of data scientists. These new features work…
Attentive, the AI-powered mobile marketing platform, is elevating its identity solution, Attentive Signal, with the introduction of new features—Enhanced Attentive Tag and Smart Resolution—that improve platform functionality and performance. Industry-leading brands like Steve Madden, GLD Shop, FragranceNet, and SwimOutlet are seeing…
Emplifi, the leading customer engagement platform, released its “2024 State of Influencer Marketing Report,” revealing key trends to help brands optimize their influencer marketing partnerships. A recent report from EMARKETER underscores the critical role influencers play in a brand’s ecommerce outcomes, with…
FlexClip, PearlMountain Limited’s flagship video creation platform, has recently introduced a suite of new AI tools, including AI Photo Colorizer, AI Photo Restoration, AI Image Upscaler, AI Image Extender, and AI Face Swap. These new tools are crafted to provide users with…
Amagi, the global leader in cloud-based SaaS technology for broadcast and connected TV (CTV), announced that Skillshare has chosen Amagi to be its partner for FAST playout and delivery globally for the launch of Skillshare TV, a first-of-its-kind FAST channel.…
ACT (Advanced Call Center Technologies, LLC), a total experience (TX) innovator and 100% employee-owned customer experience (CX) leader, is excited to announce the release of its latest research paper, in collaboration with Execs in the Know, titled 2024 CX Leaders Trends…
Xcyte Digital Corp. a trusted global events technology company, specializing in next-generation event solutions, announced the launch of its pioneering Artificial Intelligence (AI) powered technology, Intellibots. These character-based AI agents are set to transform the events industry by automating customer…
Marketeam.ai, a leader in AI-native marketing technology solutions, proudly announces the launch of Jane, the newest addition to its elite team of autonomous marketing specialist agents. Jane is an advanced AI Content Marketing and SEO specialist, engineered to provide businesses worldwide with professional-level…
Mavely, the Everyday Influencer Platform announced two new integrations for creators within their platform in partnership with LinkDM and Button, as well as updates to their influencer storefront product Mavely MyShop. These integrations add to Mavely’s robust suite of tools and give Mavely creators access…
Infosys , a global leader in next-generation digital services and consulting, announced a strategic collaboration with zooplus, a leading European e-commerce company based in Munich, Germany, to enhance its service capability and scalability. Infosys Collabs zooplus: Enhance E-commerce The collaboration will establish a…
Comprehensive Cloud Solutions RingCentral Inc., a global leader in AI-powered trusted business communications for companies of all sizes, announced it has received the PAN-India license from the Department of Telecommunications (DoT) to operate across all 22 telecommunications circles in India.…
AI-Driven Innovation for Customer Service Professionals Mitel, a global leader in business communications, announced the global availability of Mitel Interaction Recording (MIR) Insights AI, which provides organizations with deeper business analytics by fully automating the analysis and categorization of recorded…
Oracle announced new AI-powered capabilities within Oracle Fusion Cloud Service and Oracle Fusion Cloud Field Service that help service teams increase productivity, better understand customer issues, and serve their customers more effectively. The latest updates improve customer satisfaction by automatically identifying customer issues, recommending actions,…
