AI-powered capabilities enhance managed services delivery for IBM Z customers Kyndryl, a leading provider of mission-critical enterprise technology services, announced new AI-powered services that combine
Black Friday has always been loud. Endless promotions, overflowing inboxes, and last-minute “flash drops” all fight for attention. Next year will look very different. Not
New AI capabilities enhance Five9’s routing, quality management, and analytics bringing them together into a more integrated ecosystem designed to help organizations elevate every customer
As Thanksgiving approaches, while the turkey roasts and the house fills with conversations, tech leaders are preparing for a different kind of hosting: designing AI-powered
People.ai, the leading AI data platform, announced the appointment of Kimberly Gordon as Senior Vice President of Marketing and Natalie Wolf, previously SVP of Customer Success at
As customer expectations for instant, frictionless support continue to rise, 8×8 has introduced a series of AI powered and omnichannel enhancements designed to help enterprises
The growing demand for unified, AI driven customer engagement has pushed global brands to strengthen their digital capabilities, and Sprinklr’s newest partnership move reflects that
This partnership combines Horatio’s human-first outsourcing model with Zendesk’s leading CX platform to deliver scalable, high-quality support across channels Horatio, the modern customer experience company
CXP turns every customer interaction into governed, intelligent action by unifying interactions, systems, and data across voice and digital channels. ASAPP, the leading provider of
NiCE’s multi-lingual Gen AI-powered omni-channel capabilities along with customer journey orchestration make it a suitable option for multiple verticals in the region NiCE announced that
When Cloudflare experienced its recent global outage, the internet noticeably slowed down. Apps stalled, sites hesitated, and digital services paused just long enough to be
Customer expectations are moving faster than most brands can react. AI has raised the bar for speed, personalization, and convenience – and now customers expect
By using Truecaller Customer Experience Solution with capabilities like Business Name, Call Reason, Call Me Back & Video Caller ID, SmartBuy is building stronger connections
A new Total Economic Impact study conducted by Forrester Consulting has found that enterprises using the Zeta Marketing Platform are seeing substantial financial gains driven
A new survey from Iridio reveals that marketing leaders are heading into the coming year with heightened concerns about economic instability, prompting them to rethink
Meltwater was named a Leader among 14 influencer marketing vendors supporting large enterprises. Meltwater, a global leader in media, social, and consumer intelligence, has been
Series A led by Creandum, with Elaia and Speedinvest, will accelerate the product development of GetVocal’s AI customer experience platform GetVocal, Europe’s leading provider of
NiCE has appointed Arun Chandra as its new Chief Operating Officer, a move that signals the company’s intent to strengthen and scale its global operations
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