Majority of consumers now open to AI-powered interactions and expect GenAI to improve their experiences Five9, provider of the Intelligent CX Platform, released its 2025
Nearly two-thirds of consumers surveyed see AI’s potential to increase the quality and speed of customer service Genesys, a global cloud leader in AI-Powered Experience
Quadient, a global automation platform powering secure and sustainable business connections, announced it has maintained its leadership position on the Aspire Leaderboard. Produced by independent
Partnership enables Nuuly to enhance customer experience and bolster its offerings, while maintaining a focus on convenience, personalization, and sustainability Recurly, a leader in subscription
Kasmo, a global Salesforce consulting firm, has achieved the prestigious Summit (Platinum) Partner status- Salesforce’s highest partnership tier. The Summit Partner tier is reserved exclusively
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll
iQor introduced the next generation of its brand promise, iQor CXBPO™. The global company is setting a new standard for CX by delivering measurable business outcomes,
PagerDuty, Inc., a global leader in digital operations management, announced the appointment of Allison Corley as Chief Customer Officer. Corley will be responsible for driving
Daelight Solutions, a leader in delivering cutting-edge digital solutions for the life sciences industry, is proud to announce its advancement as a Veeva Premier Services
Mitsubishi Motor Sales of Canada announces an innovative AI-powered tool designed to transform the customer experience for the new Mitsubishi Outlander 2025. “The Intelligent Companion,” which launched
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll
Talkdesk Retail Experience Cloud and custom NetSuite integration empowers the national retailer to provide exceptional customer service Humann, an industry leader in functional food and
DriveCentric is proud to announce that it has been fully certified as a NextGen CRM partner with BMW North America (BMW NA). This certification solidifies DriveCentric’s position
New offering strengthens the company’s ability to integrate content and commerce for personalized, scalable solutions. Classy Llama, a leader in digital consulting, ecommerce, and integration
New data shows 86% of Gen Z ditches digital-first for phone support PolyAI, a global leader in voice AI solutions for customer experience and service,
Broadvoice, an award-winning global customer experience (CX) technology provider, has partnered with TPG Inc., a leading provider of CX analysis services and solutions. Together, they will
New offering aims to intelligently adapt each checkout flow to reduce false declines and boost ecommerce conversion rates Riskified, a leader in ecommerce fraud and
Mood Media, the global leader in experiential media solutions that motivate consumers and drive brand connections, announced the launch of Messaging Copilot, an innovative feature
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