The CX Connect experience revamps the “last-mile” of the shopping journey to make retail checkout faster, easier and more inspired Jumpmind, a leader in innovative retail
commercetools announced a set of customer and platform updates at NRF 2026 showcasing how its global retailer customers are moving from AI experimentation to agentic
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll
flydubai has selected Amperity as its customer data platform partner as the airline continues its digital transformation and investment in more connected customer experiences. The
Manhattan Associates has announced a new wave of platform enhancements aimed at helping retailers increase sales, improve fulfillment decisions, and deliver more connected customer experiences
New agentic solution enables businesses like Kroger, Lowe’s, Papa Johns, and Woolworths to create experiences that shift from simple conversations to active problem solving At NRF
Expanded partnership introduces AI agents that go beyond advice to take action—giving customers project recommendations and managing complex material orders for pros At NRF 2026,
RingCentral has strengthened its leadership bench with the appointment of Mahmoud ElAssir to its Board of Directors, a move that reflects the growing importance of
SAP has revealed a major expansion of its artificial intelligence strategy for retail at NRF 2026, underscoring how deeply AI is becoming embedded in the
As retailers and consumer brands search for ways to turn customer conversations into measurable revenue, Talkdesk has introduced new capabilities designed to operationalize AI across
As manufacturers and distributors face increasing pressure to connect revenue growth with operational execution, Syspro and SugarCRM have announced a new go to market partnership
As enterprises accelerate AI driven transformation across products, marketing, and customer experience, the demand for trusted, scalable customer insight is intensifying. That shift is shaping
As quick service restaurants and convenience retailers look to modernize the physical customer experience, the drive thru has become one of the most critical touchpoints
IntouchCX, a global leader in customer experience management and automation, announced that IntouchAI, and its solution suite, has been named a Major Contender in the Everest Group Conversational AI and
As enterprises place greater emphasis on turning customer feedback into real business action, Voice of Customer Analytics is becoming a core pillar of modern CX
Leadership appointments in enterprise software often signal deeper shifts in scale, governance, and long term strategy, particularly across the MarTech ecosystem where operational rigor is
The round, led by ChrysCapital and Dragon Funds, underscores MoEngage’s global momentum as enterprises move beyond legacy marketing clouds to adopt MoEngage’s insights-led customer engagement platform
Glance, the leader in enterprise cobrowse and guided customer experience solutions, announced the release of its 2026 CX Trends Report, a candid and data-backed look
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