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Telnyx, a global leader in communications infrastructure, announced a significant update to its product offering with advanced AI-driven capabilities. This launch includes groundbreaking new features such as Multimodal Conversations, AI-powered Insights, human-like Contextual Memory, an intuitive SMS Scheduling Assistant, and…
commercetools, the most versatile platform for enterprise commerce innovation, released the Spring 2025 edition of Compilations — its biannual showcase of new features designed to help businesses deliver exceptional customer experiences, scale with precision, and move faster than their competitors. As…
Former Glean and Nutanix leader brings a unique customer perspective and deep enterprise search expertise to Simpplr’s executive team Simpplr, the AI-powered EX platform for unifying employee engagement, enablement and services, announced the appointment of Jai Valluri as Senior Vice President of Customer…
Companies look to Einstein, Agentforce, third-party tools to boost efficiency, personalize customer experiences, ISG Provider Lens™ report says The use of AI in Salesforce deployments has become a major trend in Brazil, according to a new research report published by…
InteLogix, a leader in Customer Experience (CX) and Accounts Receivable Management (ARM), has announced its intent to acquire Athear for Marketing Services Co. (“Athear”), a customer experience managed workspace, and staff augmentation provider based in New Cairo, Egypt, later this year.…
Mexican telecommunications operator reduces bill run times by 70% and achieves greater agility with Oracle Digital Business Experience on Oracle Cloud Infrastructure Izzi, a subsidiary of Televisa Group, is modernizing its business support systems (BSS) in the cloud to bolster customer…
IntelePeer, a leading end-to-end conversational AI platform provider, announces that it has been named a winner in the 2025 Excellence in Customer Service Awards, presented by the Business Intelligence Group. The recognition highlights the company’s unwavering commitment to delivering outstanding customer…
VXI Global Solutions, a leading provider of customer experience (CX) and business process outsourcing (BPO) solutions, announced an expansion of their customer service center at the Wayland Plaza, 2002 W Loop 289, adding approximately 200 new full-time positions to support…
The new experiential facility serves as a collaborative hub, demonstrating to customers the next level of experience orchestration through AI and automation Genesys, a global cloud leader in AI-Powered Experience Orchestration, unveiled its state-of-the-art Executive Briefing Centre (EBC) in Chennai, underscoring its…
AI agent resolves issues before they escalate by combining omnichannel continuity, proactive intelligence and contextual memory Sendbird Inc., the AI communications platform trusted by the world’s largest apps, announced the launch of its Omnipresent AI Agent, a smarter, more intuitive…
Tech Companies Expand Relationship Following Successful Sales Engagement Transformation for Siemens Digital Industries Team Outreach, the first and only AI Sales Execution Platform built for intelligent revenue workflows, announces an expanded partnership with the Digital Industries business at Siemens, a…
Latest Enhancements to the 8×8 Platform for CX Empower Organizations to Elevate Customer Experiences, Streamline Operations, and Harness AI to Drive Productivity 8×8, Inc., the industry’s most integrated Platform for CX that combines Contact Center, Unified Communication, and Communication APIs,…
More than 70 new WEM features for Calabrio ONE suite being introduced in six-month period Calabrio, the workforce performance company, announced powerful AI enhancements to the Calabrio ONE suite, designed to help organizations streamline operations, improve agent engagement, and deliver…
Michael Latchford Appointed Senior Vice President of Global Partner Marketing Solutions Group Pipeline360, the leader in B2B digital demand generation solutions, announced the launch of its new Global Partner Marketing Solutions Group, the first in a series of vertically focused…
New executive will help organizations advance accessibility in a complex and evolving digital landscape Level Access, the category leader in digital accessibility solutions, has announced the appointment of Andrew Snyder as its Chief Customer Experience Officer. With a track record…
The new shopping experience enables customers to access a refined luxury assortment curated by Saks Fifth Avenue within Luxury Stores at Amazon The launch assortment features Dolce&Gabbana, Balmain, Etro, Stella McCartney, Giambattista Valli, Erdem, Fear of God, Jason Wu Collection,…
Leading online marketplace consolidates SMS and email programs with Listrak, supercharging e-commerce personalization Listrak, the retail industry’s person-first marketing platform, announced the expansion of its partnership with Uncommon Goods, the online marketplace that connects independent artists and makers with shoppers seeking truly…
New Bringg Platform extension dynamically prevents overbooking and maximizes fleet utilization for retailers and logistics providers Bringg, the last-mile solutions leader, announced its newest platform extension, Dynamic Delivery Slots. Now, shippers can offer precise delivery windows during eCommerce checkout to…
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