Glance, the leader in enterprise cobrowse and guided customer experience solutions, announced the release of its 2026 CX Trends Report, a candid and data-backed look
APAC’s leading enterprise CX platform enables large-scale, multi-country customer experience operations across the region, starting with Bahrain and Qatar Toku, Asia Pacific’s leading AI-powered 360° customer
Five9 has announced a significant leadership transition as it prepares for its next phase of growth in the AI driven customer experience market. The company
Vonage’s AI-powered voice solution for virtual and human agents brings next-gen intelligence to customer engagement to elevate the customer experience Vonage, a part of Ericsson,
Kustomer customers can now resolve “Where is my order?” and “Where is my refund?” requests faster with real-time order, shipping, and returns data inside a
Insights reveal practical AI applications that boost efficiency and drive growth With AI at the forefront of most current business innovations, small business experts from Thryv,
AudioCodes, a leading vendor of advanced communications software, products and AI-powered solutions for the digital workplace and customer experience, announced that its Voca Conversational Interaction
Some companies are so good that they don’t even need to explain themselves. They just get in touch. You come across an ad, look away
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll
New global messaging data from Sinch shows a major shift in how brands engaged consumers during the 2025 Black Friday shopping period, revealing rapid growth
Marketing is entering a real-time era. AWS re:Invent 2025 introduced technology that responds, learns, and adapts during every customer interaction. The brands that align talent,
Vonage to feature its software solutions, commended by enterprises and developers, at AWS re:Invent 2025 Vonage, a part of Ericsson, announced the availability of its
The Retail AI Council, a retailer-built, retailer-led organization dedicated to helping retailers embrace the transformative potential of AI, announced the formation of its Shopper Context
Tealium announced its new integration capability with Amazon Connect, allowing global brands to power AI-driven, personalized customer experience in the contact center using trusted, real-time data from
The world’s largest cosmetics manufacturer helps its employees generate 33 million organic impressions on brand content in only 18 months Sprinklr, the definitive, AI-native platform
Bloomreach, the agentic platform for personalization, announced data and insights from the Black Friday Cyber Monday peak holiday shopping period. With notable spikes in daily
A new consumer study from First Insight reveals a growing backlash against the use of digital twins and synthetic personas in retail decision making, highlighting
New research reveals enterprise lag in compliance readiness, while Siteimprove customers continue to keep pace with EAA timelines As enforcement of the European Accessibility Act (EAA)
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