OutboundIQ Unveils Tool to Transform Contact Center Decisions

Outboundiq, announced the release of Pulse; business insights at your fingertips. This innovative addition to our technology suite transforms our customers’ ability to track critical outcomes, informing business decisions while driving performance and process improvement.

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With a simple click, combine and visualize the KPIs, contact record attributes, and stats that matter to your business!

“Pulse provides a 360 degree view of the most valuable information and insights for the contact center world.  Pulse eliminates the need to run dozens of reports from multiple systems, perform intricate steps to marry the data, and hire a forensic data analyst to interpret the data output.  What you get is clean, easily interpreted insights that allow you to measure your data, agent and system performances through a single pane of glass.  Best of all, it’s customizable, enabling you to measure all of these things using the KPIs that matter to YOU most!  And, all of this is provided at a fraction of the cost of BI platforms and other comparable tools.”

Jessica Clay, VP Support and Services

Benefits of Pulse:

• Turnkey, same day integration with all major contact center technologies
• Simple and user-friendly portal
• Instantly incorporate inbound and outbound omnichannel interactions and outcomes in one user interface, across any desired time frame
• Insights into performance based on customizable attributes and personalized data points that matter to your business. Examples include lead source, market, region, division, product line, agent, time of day, day of week, and so much more
• High-value feature for individuals who need to keep tabs on things remotely
• Long-term data storage and retrieval in the app, or externally via REST API

Contact center operators, business analysts, and sales, marketing, revenue ops, and customer experience leaders alike can expect immediate benefits in their operational efficiency and overall performance, staying ahead of the competition and driving growth.

“Pulse has been a game-changer for managing our call center’s performance. The ability to break down major KPIs by campaign and agent, with all the filtering options I could need, has completely transformed how we track and optimize our outreach. It gives me a real-time pulse on every facet of our operations, enabling us to make quick, informed decisions that drive our contact rate and overall success. I can’t imagine managing our campaigns without this tool—it’s simply invaluable!”

Kelly Shapley, GM of Purple Financial

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Source – Prnewswire