Bloomreach, the agentic platform for personalization and Customer Engagement, announced a strategic partnership with Databricks, the leading data and AI company. This collaboration introduces a
Moments Lab, a leader in AI-driven Video Marketing and Customer Experience solutions, announced the appointment of board member Jean-Philippe (JP) Maheu as Chairman of its
GOCare has announced a new partnership with West Carolina aimed at strengthening digital customer engagement and operational performance through the use of its advanced Digital
Twilio, the leading customer engagement platform enabling real-time, personalized experiences for global brands, announced the global release of a suite of advanced data reliability and
Emplifi, a leading social media marketing and customer engagement platform, has released its Q3 2025 Social Media Benchmarks report, revealing that user generated content (UGC) continues
Email, text, chat, social media, and reputation tools connected directly to Celerant’s retail system. Celerant Technology, a leader in retail software and eCommerce solutions, has announced
At Oracle AI World, Oracle unveiled a new suite of AI-driven enhancements for Oracle Fusion Data Intelligence, designed to help organizations quickly unlock greater value
The fast-paced and cut-throat digital world of today has made the personalization of customer experiences not just an option that is nice to have, but
Touku, Asia-Pacific’s leading AI-driven 360-degree customer experience (CX) platform for enterprise services, has announced the establishment of a new branch office in Taiwan. The expansion
Zoom Communications, Inc. has announced a strategic go‑to‑market partnership with Oracle to help enterprises modernize customer engagement through faster resolutions, unified omnichannel communications, and intelligent
Vonage’s new AI-powered actions for Contact Centers boost agent productivity while delivering a secure, seamless customer experience Vonage, a part of Ericsson, announced the launch
Five9, provider of the Intelligent CX Platform, announced that it has been named a Leader in the inaugural IDC MarketScape: European Contact Center as a Service 2025
Currys, the UK’s leading omnichannel retailer, sees 37%* lift in incremental revenue Da Vinci to launch AI decisioning for mobile (rich push, SMS/RCS, in-app, and
First Orion, a leader in branded communications technology, has introduced ENRICH Branded Messaging, a next-generation solution that redefines how enterprises connect with customers through rich,
If you’ve ever been to a meeting where the dashboard of your analytics tells one story, your CRM shows another, and your advertising platform insists
Resulticks, a global leader in real-time customer engagement solutions, announced the expansion of its partnership with Tata Consultancy Services (TCS), moving from planning to full-scale
Integrated analytics-to-automation workflows enable organizations to continuously and autonomously improve engagement, efficiency, and outcomes at scale CallMiner, the global leader in AI-powered conversation intelligence and
Oracle has unveiled a new suite of role-focused artificial intelligence agents within its Oracle Fusion Cloud Applications, designed to help customer experience leaders uncover fresh
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