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New Report Reveals Just 3 Out Of 10 Banking Customers Describe Onboarding As “Seamless” OvationCXM, a global leader in customer experience management (CXM), announces the findings of the 2025 Business Banking Customer Experience Report, an in-depth look at the experiences…
Acquisition expands the company’s presence in Healthcare, BFSI, and Utilities sectors in the US ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies including several Fortune 100 and FTSE 250 firms, has acquired Aucera. Formerly known as…
The partnership allows Sprinklr customers to integrate Bluesky into global marketing and insights strategies. Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced a new integration with Bluesky for insights and content publishing. Customers can now leverage…
Zendesk has a history of delivering standout events, and this year’s CX Trends event promises to be one of the most exciting and highly anticipated CX moments of 2025! This year’s key theme is “human-centric AI” in customer experience management.…
Discover how AI and customer experience in manufacturing are transforming the industry by enhancing personalization, streamlining support, and optimizing processes. Explore key insights and real-world applications driving innovation and customer satisfaction. Artificial Intelligence (AI) is rapidly transforming industries…
Marketers can’t function without marketing automation tools in 2024. Nothing has changed in the last 10 years for marketing teams working with automation. However, despite earning the “must-have marketing technology” title among CMOs, marketing teams naturally feel overwhelmed at mentioning…
SaaS technology leader Grant Stanis is the new CEO of service ticketing and live chat solutions provider, TeamSupport. The company has also announced adding a new conversational AI to its TeamSupport AI suite to improve overall agent productivity. Offered as…
Marketing technology leader Aprimo has announced the acquisition of content personalization and analytics platform Personify XP. Personify XP and Aprimo are part of the MACH Alliance. The fusion of two martech platforms will bolster the digital asset management software industry…
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