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Tag Customer experience

Message Broadcast Acquires West’s Utilities Business

Message Broadcast Acquires West’s Utilities Business

Message Broadcast, a leading provider of customer engagement software for the electric utility industry, has acquired the utilities business from West Technology Group’s CX360 division (“West Utilities”). Following the previously announced acquisitions of AGENT511 and i2sms, this transaction reflects Message Broadcast’s commitment to building, acquiring,…

OpenText Expands Partner Access to Full Product Suite

OpenText Expands Partner Access to Full Product Suite

OpenText™, announced that the OpenText Partner Network now has expanded access to sell OpenText’s entire portfolio of solutions for information management, including Content Services, Experience Management, Security, IT Operations Management, and Developer tools along with accelerants, such as cloud, artificial intelligence, automation…

Study: Ads Near News Improve Brand Recall

Study: Ads Near News Improve Brand Recall

Daily Mail released the findings of a study in partnership with Lumen Research that demonstrates that advertising units running adjacent to news content, including polarizing topics, deliver high engagement without harming brand perception. The study examined the impact of ads…

CommBox Secures $15M to Boost AI for Enterprise CX

CommBox Secures $15M to Boost AI for Enterprise CX

CommBox, a leading enterprise-grade omnichannel, AI-powered customer experience platform, has announced the completion of a $15 million growth investment round from PSG Equity, a leading growth equity firm that specializes in partnering with software and technology-enabled services companies to help navigate…