Qlik Releases Trust Score for AI in Qlik Talend Cloud
July 3, 2025
New capabilities give enterprises a clear, quantifiable way to measure and monitor the trustworthiness of their data for AI workloads Qlik, a global leader in
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Tag: Customer experience
8×8 Named in Tech Titans Report as Top UK Public Sector Tech Supplier
July 3, 2025
Recognition reflects 8×8’s role in the accelerating digital transformation across UK public sector As UK public sector organizations find themselves under increasing pressure to modernize, a new report recognizes 8×8,
ISPN Expands Marketing Services Capabilities with Acquisition of DxTEL Business Units
July 3, 2025
Align Capital Partners’ (“ACP”) portfolio company ISPN announced the acquisition of two core business lines from DxTEL, a specialized marketing services partner to the broadband industry.
Staysure Selects NiCE to Deliver Seamless Insurance Experiences
July 2, 2025
Staysure is enhancing customer journeys with NiCE’s AI platform to meet rising digital-first expectations and set new standards for service excellence in travel insurance across
Ultatel Empowers Businesses with Intelligent Voice AI Agent for Task Automation
July 1, 2025
Businesses are increasingly looking to conversational AI to enhance their operations and deliver more personalized customer experiences. Ultatel, the intelligent business communications company, introduced its
“Magical martech”: Personalization powered by AI
July 1, 2025
At the recent NRF APAC Conference in Singapore, Jonathan Reeve, VP APAC for Eagle Eye, and I discussed the magic of omnichannel and personalization. We
HH Global Expands Executive Team Appointing Matt Strawn as Chief Growth Officer
July 1, 2025
HH Global, the world’s leading responsible marketing activation partner, announces the appointment of Matt Strawn as chief growth officer, reinforcing its leadership team to power the
Syniverse Integrates with Ping Identity for Flexible and Trusted Customer Experience
July 1, 2025
Customers are now empowered with greater control over SMS and voice messaging Syniverse, the world’s most connected company, and Ping Identity, a leader in securing
TalkTalk, NiCE Team up to Deploy CXone Mpower for Customer Experience
July 1, 2025
The UK connectivity provider is embracing cutting-edge technology to transform business with NiCE’s AI-powered platform NiCE announced that TalkTalk, one of the UK’s largest connectivity
Granicus Launches Government Experience Insights
June 30, 2025
Granicus, a global leader in customer experience technologies and services for government, announced the launch of Government Experience Insights (GXI), a data intelligence platform designed
OSG Launches JourneyConnect Orion at Elevate
June 30, 2025
OSG is proud to announce the official release of JourneyConnect Orion, its groundbreaking AI-powered communication framework, at the Elevate event this June. Within this first
Globavend and Strawberrynet Cosmetics Execute Strategic Partnership
June 30, 2025
Partnership Brings Top Online Beauty Products Retailer to $8 Billion Australia Beauty and Cosmetics Market Globavend Holdings Limited, an emerging e-commerce logistics provider, has announced
Martech Weekly Roundup: Trends and Innovations Roundup
June 28, 2025
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll
United Mobile App Now Gives People More Information about Their Connecting Flight
June 27, 2025
New features are exclusive to United app and include personalized, turn-by-turn directions to connecting gates with estimated walk times, real-time flight status updates, tips for
Apono Expands Leadership to Accelerate Platform Innovation and Customer Experience
June 27, 2025
New VPs of R&D and Customer Experience Join to Drive Platform Expansion and Meet Growing Demand for Intelligent Cloud Access Control Apono, the leader in
Guidesly Launches Jack AI, the AI Solution for Outdoor Recreation Guides
June 27, 2025
Guidesly, the world’s leading software platform for outdoor recreation guides, announces the launch of Jack AI™, the AI solution in the outdoor recreation space. Guidesly is
UJET, 67 Percent of Retailers Haven’t Digitized Customer Service for Mobile Phone Era
June 27, 2025
New research shows retailers are failing to meet customer expectations for mobile features, putting revenue and loyalty at risk as demand grows UJET, a leading
Deck Commerce Launches AI-Powered Delivery Promise, Powered by Deck IQ
June 27, 2025
Deck Commerce, a leading order management system, has announced the launch of Delivery Promise, a new AI-driven capability that enables retailers to surface accurate, product-level
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