Initial trials demonstrate important improvements to the customer experience, including quicker handling and response times, better agent satisfaction, and reduced error rates. In order to provide complete Microsoft Cloud infrastructure solutions to clients, Teleperformance, a leader in the world of…
Today, Dstny, a well-known cloud-based business communications service in Europe, announced that it has achieved Operator Connect for Microsoft Teams accreditation. Companies now have access to a smooth and high-quality voice solution for Microsoft Teams thanks to Dstny, which is…
Amidst of a global labour shortage, Intradiem assists Virgin Media achieve 7% attrition rate reduction, resulting in operational cost savings of more than £3.4 million. The Forum’s 2023 Partnership Award awarded to Intradiem, the top supplier of intelligent automation solutions for…
Understanding Consumer Buying Patterns through Purpose-Driven Insights To better understand how customer purchasing decisions are influenced by product and purpose priorities and to avoid market pitfalls, brands can use the FINN Diagnostic Ranking Tool. Geography and generational expectations influence purpose-perspective…
A prominent supplier of the intelligent CX Platform, Five9, Inc. (NASDAQ: FIVN), made the announcement today that it has won the Metrigy MetriStar Top Provider award for the Contact Center as a Service Platform (CCaaS). The MetriStar award is based…
The 2023 Customer Contact Week (CCW) Excellence Awards have chosen ibex, a top global provider of business process outsourcing (BPO) and customer engagement technology solutions, as a Finalist for BPO of the Year. At the CCW Excellence Awards Gala on…
The 29th campus of TDCX (NYSE: TDCX), a provider of digital customer experience (CX) solutions for technology and blue-chip enterprises, has opened in So Paulo, Brazil. On behalf of one of the largest video game publishers, developers, and tournament organizers…
The third B2B Superpowers Index from Merkle reveals significant changes in the B2B market and offers helpful recommendations for fostering growth and competitive advantage through top-notch experiences. Merkle, the industry’s top data-driven, technology-enabled CXM company, has released its global B2B…
